2018 CADILLAC XTS — Problems, Recalls & Safety Data

The contact owns a 2018 Cadillac XTS. The contact stated while driving 45 MPH and attempting to depress the brake pedal, the vehicle failed to respond as needed. The contact stated that the brakes had been previously replaced; however, the failure persisted. The contact self-diagnosed the vehicle and determined that the rear brakes were failing. The contact stated that a dealer was contacted. The vehicle was taken to a dealer where it was inspected, and the contact was informed that there was no failure found with the rear brakes. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 18V576000 (SERVICE BRAKES, HYDRAULIC); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 51,870.

In November of 2022 I noticed that after I would fill my 2018 Cadillac with fuel that it was extremely difficult to start. This same issue I had over the previous 4 years with my 2012 Buick Lacrosse twice and each time it was a GM #12690512 Vapor canister Purge Valve each time at over $300.00 to correct the problem. I could leave the car running while fueling but that is not safe to do. I believe GM has a known issue with this item and is no longer using this part in their newer vehicles.

The screen on the CUE system cracked, spider web cracked. Under no particular conditions. I got in it one day and it was like that. The car is parked in a garage unless driven. I asked the dealership about this and if there was a recall. The dealership said they have had a lot of complaints about this, but no recall. It is expensive to get fixed, and from what i've been reading online, they replace with the same screen, so it could happen again. This is so unexceptable.

INFOTAINMENT CENTER MALFUNCTIONING. CLIMATE CONTROL, BACKUP CAMERA AND NEARLY EVERY CONVENIENCE AND SAFETY FEATURE DISABLED. CADILLAC HAS ATTEMPTED TO FIX 5 TIMES AND NOW SAYS THAT IT CAN NOT BE CORRECTED. CADILLAC ALSO ACKNOWLEDGES THAT THIS IS A KNOWN ISSUE. SCREEN PIXELATES AND/OR GOES BLACK WHEN THE VEHICLE IS IN MOTION. *TR

CADILLAC USER EXPERIENCE (CUE) CONTINUES TO MALFUNCTION AFTER RECALL UPDATES WERE INSTALLED. VEHICLE HAS HAD 4 ATTEMPTED REPAIRS TO CORRECT THE DEFECT PROBLEM STILL PERSIST AND PRESENTS A SERIOUS SAFETY RISK AS VISIBILITY TO HAZARDS AT THE REAR OF THE VEHICLE ARE IMPAIRED AND IN SOME CASES REDUCED TO NONE. VUE CONTROLS MOST OF THE FEATURES ON THE VEHICLE. CUE BECOMES DISABLED AND BLACKS OUT MAKING IT IMPOSSIBLE TO RESTORE NORMAL REAR VISIBILITY FUNCTIONS SUCH AS THE SIDE MIRRORS PIVOTING DOWN. IN THE ABSENCE OF THE REAR VIEW CAMERA, THE PIVOTING ACTION REDUCES AND OCCASIONALLY OBSTRUCTS MOST VISIBILITY WHILE BACKING. RECENTLY A 4 YEAR GIRL WAS NEARLY STRUCT DURING THIS FAILURE. WITH THE MIRRORS DOWN AND NO REAR VIEW CAMERA, ALL THAT WAS AVAILABLE TO VIEW TO THE REAR WAS THE REAR VIEW MIRROR WHICH IS AIMED TO HIGH TO SEE A SMALL CHILD BEHIND THE VEHICLE IN A PARKING LOT.. IN ADDITION TO THIS INCIDENT, ALL OF THE CONTROLS FOR THE VEHICLE ARE ADJUSTED OR CONTROLLED THROUGH THE CUE MODULE. IT'S ABSENCE OR MALFUNCTION REDUCES MOST OF THE SAFETY AND CONVENIENCE FEATURES ARE INOPERABLE.