NHTSA Complaint #11255662 — 2018 CADILLAC XTS

CADILLAC USER EXPERIENCE (CUE) CONTINUES TO MALFUNCTION AFTER RECALL UPDATES WERE INSTALLED. VEHICLE HAS HAD 4 ATTEMPTED REPAIRS TO CORRECT THE DEFECT PROBLEM STILL PERSIST AND PRESENTS A SERIOUS SAFETY RISK AS VISIBILITY TO HAZARDS AT THE REAR OF THE VEHICLE ARE IMPAIRED AND IN SOME CASES REDUCED TO NONE. VUE CONTROLS MOST OF THE FEATURES ON THE VEHICLE. CUE BECOMES DISABLED AND BLACKS OUT MAKING IT IMPOSSIBLE TO RESTORE NORMAL REAR VISIBILITY FUNCTIONS SUCH AS THE SIDE MIRRORS PIVOTING DOWN. IN THE ABSENCE OF THE REAR VIEW CAMERA, THE PIVOTING ACTION REDUCES AND OCCASIONALLY OBSTRUCTS MOST VISIBILITY WHILE BACKING. RECENTLY A 4 YEAR GIRL WAS NEARLY STRUCT DURING THIS FAILURE. WITH THE MIRRORS DOWN AND NO REAR VIEW CAMERA, ALL THAT WAS AVAILABLE TO VIEW TO THE REAR WAS THE REAR VIEW MIRROR WHICH IS AIMED TO HIGH TO SEE A SMALL CHILD BEHIND THE VEHICLE IN A PARKING LOT.. IN ADDITION TO THIS INCIDENT, ALL OF THE CONTROLS FOR THE VEHICLE ARE ADJUSTED OR CONTROLLED THROUGH THE CUE MODULE. IT'S ABSENCE OR MALFUNCTION REDUCES MOST OF THE SAFETY AND CONVENIENCE FEATURES ARE INOPERABLE.