NHTSA Complaint #11468986 — 2018 CADILLAC XTS UNKNOWN OR OTHER

Complaint Details

ODI Number	11468986
Vehicle	2018 CADILLAC XTS
Component	UNKNOWN OR OTHER
Date of Incident	May 16, 2022
Date Filed	June 13, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The screen on the CUE system cracked, spider web cracked. Under no particular conditions. I got in it one day and it was like that. The car is parked in a garage unless driven. I asked the dealership about this and if there was a recall. The dealership said they have had a lot of complaints about this, but no recall. It is expensive to get fixed, and from what i've been reading online, they replace with the same screen, so it could happen again. This is so unexceptable.

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