2014 AUDI Q5 — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

125

Owner Complaints

9 Crashes 1 Fire

5

Recalls

ACTIVE RECALL

117

Service Bulletins

0

Investigations

Overview of the 2014 AUDI Q5

The 2014 AUDI Q5 has received a total of 125 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 6 recall campaigns affecting this vehicle, covering issues with ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM:WIRING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP. 117 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Engine (35 complaints), Steering (17 complaints), and Unknown Or Other (11 complaints).

Recalls for the 2014 AUDI Q5

NHTSA has recorded 6 recalls for the 2014 AUDI Q5, potentially affecting up to 1,611,248 vehicles.

Recall 18V229000 — ENGINE AND ENGINE COOLING:COOLING SYSTEM

| 342,867 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat...

Consequence: A blocked pump or a short-circuited pump can increase the risk of a fire.

Remedy: Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018. Owners may contact Audi customer service at 1-800-253-2834. Audi's number's for this recall is 19N3/19N4. Note: This recall is in additional...

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Recall 17V622000 — ELECTRICAL SYSTEM:WIRING

| 216,913 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2016 Audi A5 Coupe, A5 Cabriolet, A4 Sedan, A4 Allroad and Q5 vehicles. Contact corrosion within the electrical connector for the auxiliary heater may cause the heater wires to overheat or melt.

Consequence: The melted wires can increase the risk of a fire.

Remedy: Audi will notify owners, and dealers will replace the auxiliary heater and, as necessary, update the software, free of charge. The Recall began November 27, 2017. Owners may contact Audi customer service at 1-800-893-5298. Volkswagen's numbers for this recall are...

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Recall 17V298000 — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

| 240,487 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July...

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Recall 17V001000 — AIR BAGS:SIDE/WINDOW

| 234,057 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments...

Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer...

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Recall 17V001000 — VISIBILITY:SUN/MOON ROOF ASSEMBLY

| 234,057 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments...

Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer...

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Recall 17V002000 — ENGINE AND ENGINE COOLING:COOLING SYSTEM

| 342,867 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.

Consequence: If the coolant pump overheats, it can increase the risk of a fire.

Remedy: Audi will notify owners, and dealers will update the software so that the power supply to the coolant pump is deactivated if the pump becomes blocked with debris, free of charge. The recall is expected to begin February 20, 2017....

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Owner Complaints for the 2014 AUDI Q5

125 complaints have been filed with NHTSA for the 2014 AUDI Q5. Below is a breakdown by vehicle component.

Most Recent Complaints

#11705300 | STRUCTURE:BODY | | N/A miles
Vehicle rear subframe comes with plastic covers that trap road salt and cause severe corrosion. Issue only presents itself when plastic covers are removed, revealing rust/corrosion and lost material, and a risk of the subframe to split resulting in lost of vehicle control on the road. This was found as a preventative action due to reports from other car owners and is confirmed by Audi Dealers as a common issue. Labor and parts estimate around $6000 (including $2000 in parts)
#11689048 | AIR BAGS | | N/A miles Crash
On Tuesday, September 2nd, I was in a car accident on the freeway. A car jump out in front of me and did not go quickly enough, I hit my breaks, but still hit them going around 55-60 MPH. When the impact occurred, my car turned itself off and I saw smoke coming out of the dash / center area of the car. I was able to start my car and get it off of the freeway safely. My airbag did not deploy, and it appeared the charge went off. The airbag light is now illuminated on the dash. There are no open recalls on my car, and I am truly concerned there is an issue with the airbags and do not want anyone else to get hurt if their airbags do not go off. I spoke with the local dealership on Friday, and they recommended that I reach out directly to Audi. I contacted Audi, answered all of their questions, sent photos and the police report. This is the response I received from them today, 9/22: "Our engineer has completed the review of all the documentation you provided. Here is his assessment: Damage to this vehicle is to sheet metal and composite material components of the hood, fender, headlight, bumper cover, and radiator core support. The impact is offset to the right, outside the bumper reinforcement system with no apparent damage or longitudinal compression of the bumper deformation elements or frame long members. The progressive deformation of the components listed above absorbs crash energy over a longer period of time, lowering the vehicles rate of deceleration below the threshold criteria for airbag deployment. This vehicle performed as designed." I do not believe this is accurate because there was smoke inside the car, and now the airbag light is illuminated.
#11685613 | UNKNOWN OR OTHER | | N/A miles
The rear subframe of my Audi Q5 has extensive rot and holes per an inspection done and deemed unsafe to drive. However I’ve only had the car about 3 years. To fix this will cost me around $5800.00.
#11684104 | SUSPENSION | | N/A miles
2014 Audi rear subframe is rusted through. 92,000 Mi. My independent mechanic found the problem when performing suspension work. It has not been inspected by the dealer yet but will be soon. With the history of the subframe failures on these models and years, there is a danger to the public driving these vehicles on the road. Audi needs to fix these problems
#11678953 | STEERING | | N/A miles
The front subframe has experienced catastrophic failure due to severe and premature rust-through corrosion. Multiple holes have perforated the component, compromising the vehicle's structural integrity. The part is available for inspection upon request. The safety of my family and others was put at significant risk, as the subframe is the primary component that mounts the engine, suspension, and steering rack to the vehicle. A failure of the subframe while driving could cause a complete loss of steering control and the collapse of the front suspension, leading to a serious or fatal crash. The problem was independently reproduced and confirmed by both an independent service center and an authorized Audi dealership. Both establishments have deemed the vehicle unsafe to drive due to this specific issue. The manufacturer (Audi of America) has been made aware of the issue through their dealership network. They have acknowledged the defect by offering a "goodwill" repair to replace the subframe, confirming their awareness of this failure mode. However, the manufacturer has made this safety-critical repair contingent on the owner first paying for several thousand dollars of unrelated maintenance items, creating a financial barrier that prevents the safety fix from being implemented. There were no warning lamps, messages, or other symptoms prior to the failure's discovery. This is a silent failure that provides no warning to the driver. It was only discovered during a routine service visit when the vehicle was on a lift.

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Safety Rating for the 2014 AUDI Q5

The 2014 AUDI Q5 received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2014 AUDI Q5

Volkswagen Group of America, Inc. has issued 117 technical service bulletins (TSBs) for the 2014 AUDI Q5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

A4424062074846_1 — WHEELS

This bulletin provides information vibrations and rotational steering wheel vibrations.

A4824602073033_1 — STEERING:COLUMN

This bulletin provides information for when the steering column adjustment does not work.

SM 18-2023 — EQUIPMENT

This special notice is to inform dealers to return the parts listed if it meets the criteria provided.

Circular69DLREV1 — AIR BAGS:SIDE/WINDOW:HEAD

Special Parts Collection - Head Curtain Airbag - GFF labor operation updated in the claiming instructions

147920333793 — SERVICE BRAKES

An oil filter that is too short is installed. The oil filter must be 155 (+/-1) mm long. If the oil filter is too short, the drain flap in the oil filter housing will not be completely closed and oil pressure will be reduced.

A9320272032889_3 — ELECTRICAL SYSTEM

This bulletin provides repair instructions for when the electric drive mode cannot be activated.

A0019272045316_4 — UNKNOWN OR OTHER

This bulletin contains information for diagnosing the Start/Stop system.

Circular 26L9 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

Exhaust Gas Recirculation (EGR) Cooler

A0119212055816_1 — ENGINE AND ENGINE COOLING

This bulletin contains repair instructions for DTCs P007000 and P208000.

A201916203507314 — ENGINE

This bulletin contains repair instructions for when the MIL is on and the DTC P045600 is stored in the ECM. This document also applies to the 2015 A3 Cabriolet and the 2015 A4 Cabriolet.

Showing 10 of 117 technical service bulletins.

NHTSA Investigations for the 2014 AUDI Q5

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the AUDI Q5

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Other AUDI Models

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