Vehicle Safety Data

Recall 19V787000 — COMMUNICATION Defect in 2013-2017 MERCEDES-BENZ GL63

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RECALL This recall affects up to 24,226 vehicles.

Recall Summary

NHTSA Campaign 19V787000
Manufacturer Mercedes-Benz USA, LLC.
Vehicles Affected 24,226
Component COMMUNICATION
Date Notified
Affected Vehicles
2013 MERCEDES-BENZ SL63, 2013 MERCEDES-BENZ SL550, 2013 MERCEDES-BENZ GL550, 2013 MERCEDES-BENZ ML350, 2013 MERCEDES-BENZ C250, 2013 MERCEDES-BENZ E400 HYBRID, 2013 MERCEDES-BENZ CLS550, 2013 MERCEDES-BENZ AMG C63, 2013 MERCEDES-BENZ AMG SLK55, 2013 MERCEDES-BENZ G63, 2013 MERCEDES-BENZ GL350, 2013 MERCEDES-BENZ GLK250, 2013 MERCEDES-BENZ GL450, 2013 MERCEDES-BENZ AMG E63S, 2013 MERCEDES-BENZ GL63, 2013 MERCEDES-BENZ ML550, 2013 MERCEDES-BENZ SL65, 2013 MERCEDES-BENz SLK250, 2013 MERCEDES-BENZ SLK350, 2013 MERCEDES-BENZ G550, 2013 MERCEDES-BENZ E63, 2013 MERCEDES-BENZ E550, 2013 MERCEDES-BENZ CLS63, 2013 MERCEDES-BENZ C300, 2013 MERCEDES-BENZ AMG ML63, 2013 MERCEDES-BENZ GLK350, 2013 MERCEDES-BENZ E350, 2013 MERCEDES-BENZ C350, 2014 MERCEDES-BENZ GL63, 2014 MERCEDES-BENZ E250, 2014 MERCEDES-BENZ ML550, 2014 MERCEDES-BENZ E400 HYBRID, 2014 MERCEDES-BENZ E63, 2014 MERCEDES-BENZ CLS550, 2014 MERCEDES-BENZ CLS63S, 2014 MERCEDES-BENZ GLK250, 2014 MERCEDES-BENZ AMG E63S, 2014 MERCEDES-BENZ G63, 2014 MERCEDES-BENZ SLK55, 2014 MERCEDES-BENZ GLK350, 2014 MERCEDES-BENZ C250, 2014 MERCEDES-BENZ GL550, 2014 MERCEDES-BENZ GL450, 2014 MERCEDES-BENZ AMG C63, 2014 MERCEDES BENZ B-CLASS ELECTRIC, 2014 MERCEDES-BENZ ML350, 2014 MERCEDES-BENZ S63, 2014 MERCEDES-BENZ SL63, 2014 MERCEDES-BENZ SL65, 2014 MERCEDES-BENZ SLK250, 2014 MERCEDES-BENZ SLK350, 2014 MERCEDES-BENZ GL350, 2014 MERCEDES-BENZ G550, 2014 MERCEDES-BENZ E550, 2014 MERCEDES-BENZ CLS63, 2014 MERCEDES-BENZ C300, 2014 MERCEDES-BENZ CLA250, 2014 MERCEDES-BENZ E350, 2014 MERCEDES-BENZ S550, 2014 MERCEDES-BENZ SL550, 2014 MERCEDES-BENZ AMG CLA45, 2014 MERCEDES-BENZ C350, 2014 MERCEDES-BENZ AMG ML63, 2014 MERCEDES-BENZ B 250E, 2015 MERCEDES-BENZ SL63, 2015 MERCEDES-BENZ SL550, 2015 MERCEDES-BENZ SL400, 2015 MERCEDES-BENZ ML350, 2015 MERCEDES-BENZ GL450, 2015 MERCEDES-BENZ S63, 2015 MERCEDES-BENZ ML400, 2015 MERCEDES-BENZ C350, 2015 MERCEDES-BENZ GL350, 2015 MERCEDES-BENZ E550, 2015 MERCEDES-BENZ E400 HYBRID, 2015 MERCEDES-BENZ E400, 2015 MERCEDES-BENZ CLS550, 2015 MERCEDES-BENZ AMG C63S, 2015 MERCEDES-BENZ G550, 2015 MERCEDES-BENZ AMG SLK55, 2015 MERCEDES-BENZ AMG E63S, 2015 MERCEDES-BENZ G63, 2015 MERCEDES-BENZ SLK350, 2015 MERCEDES-BENZ GL550, 2015 MERCEDES-BENZ GLK350, 2015 MERCEDES-BENZ GLK250, 2015 MERCEDES-BENZ C250, 2015 MERCEDES-BENZ GL63, 2015 MERCEDES BENZ B-CLASS ELECTRIC, 2015 MERCEDES-BENZ ML250, 2015 MERCEDES-BENZ SLK250, 2015 MERCEDES-BENZ CLS400, 2015 MERCEDES-BENZ E63, 2015 MERCEDES-BENZ SL65, 2015 MERCEDES-BENZ E250, 2015 MERCEDES-BENZ CLS63S, 2015 MERCEDES-BENZ GLA 250, 2015 MERCEDES-BENZ S550, 2015 MERCEDES-BENZ C300, 2015 MERCEDES-BENZ C400, 2015 MERCEDES-BENZ AMG ML63, 2015 MERCEDES-BENZ E350, 2015 MERCEDES-BENZ CLA250, 2015 MERCEDES-BENZ AMG CLA45, 2015 MERCEDES-BENZ AMG S65, 2015 MERCEDES-BENZ S550 4MATIC, 2015 MERCEDES-BENZ S550E, 2015 MERCEDES-BENZ S600, 2015 MERCEDES-BENZ AMG C63, 2015 MERCEDES-BENZ AMG GLA45, 2015 MERCEDES-BENZ B 250E, 2016 MERCEDES-BENZ B 250E, 2016 MERCEDES-BENZ GLE300D, 2016 MERCEDES-BENZ SL400, 2016 MERCEDES-BENZ AMG S65, 2016 MERCEDES-BENZ GLE63S, 2016 MERCEDES-BENZ GLE550E, 2016 MERCEDES-BENZ GLE350, 2016 MERCEDES-BENZ GL350, 2016 MERCEDES-BENZ G63, 2016 MERCEDES-BENZ E550, 2016 MERCEDES-BENZ E400, 2016 MERCEDES-BENZ CLS 400, 2016 MERCEDES-BENZ AMG C63S, 2016 MERCEDES-BENZ SLK55 AMG, 2016 MERCEDES-BENZ AMG G65, 2016 MERCEDES-BENZ E250, 2016 MERCEDES-BENZ SLK300, 2016 MERCEDES-BENZ GL450, 2016 MERCEDES-BENZ GL550, 2016 MERCEDES-BENZ GL63, 2016 MERCEDES-BENZ AMG GLA45, 2016 MERCEDES-BENZ GLA 250, 2016 MERCEDES-BENZ CLS 550, 2016 MERCEDES-BENZ S63, 2016 MERCEDES-BENZ SLK350, 2016 MERCEDES-BENZ AMG GT S, 2016 MERCEDES-BENZ G550, 2016 MERCEDES-BENZ E63, 2016 MERCEDES-BENZ AMG SL63, 2016 MERCEDES-BENZ SL550, 2016 MERCEDES-BENZ CLS 63S, 2016 MERCEDES-BENZ E350, 2016 MERCEDES-BENZ GLE450, 2016 MERCEDES-BENZ AMG GLE63, 2016 MERCEDES-BENZ CLA250, 2016 MERCEDES-BENZ S550 4MATIC, 2016 MERCEDES-BENZ S550, 2016 MERCEDES-BENZ S600, 2016 MERCEDES-BENZ C300, 2016 MERCEDES-BENZ C450, 2016 MERCEDES-BENZ GLC300, 2016 MERCEDES-BENZ AMG CLA45, 2016 MERCEDES-BENZ GLE400, 2016 MERCEDES-BENZ C350E, 2016 MERCEDES-BENZ AMG C63, 2017 MERCEDES-BENZ AMG GT S, 2017 MERCEDES-BENZ S63, 2017 MERCEDES-BENZ GLS450, 2017 MERCEDES-BENZ S550, 2017 MERCEDES-BENZ C300, 2017 MERCEDES-BENZ AMG GLS63, 2017 MERCEDES-BENZ GLS550, 2017 MERCEDES-BENZ C63S AMG, 2017 MERCEDES-BENZ AMG GT

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Safety Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Related Recalls for MERCEDES-BENZ

Campaign Vehicle Component Date Affected
25V864000 2025 MERCEDES-BENZ GLE 350 4MATIC SEAT BELTS:REAR/OTHER 82
25V865000 2025 MERCEDES-BENZ AMG E 53 4MATIC+ WAGON ELECTRICAL SYSTEM:WIRING 117
25V894000 2023 MERCEDES-BENZ EQB 250 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 169
25V830000 2024 MERCEDES-BENZ AMG EQE SUV 4MATIC BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT 1,899
25V487000 2022 MERCEDES-BENZ EQB 350 4MATIC ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 660
25V609000 2024 MERCEDES-BENZ SPRINTER 2500 STRUCTURE:FRAME AND MEMBERS 4
25V725000 2023 MERCEDES-BENZ SPRINTER 2500 STRUCTURE:FRAME AND MEMBERS 366
25V711000 2025 MERCEDES-BENZ G 580 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR 12
25V712000 2025 MERCEDES-BENZ SPRINTER 2500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR 16
25V463000 2023 MERCEDES-BENZ METRIS EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT 43,422
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