2015 MERCEDES-BENZ C250 — Problems, Recalls & Safety Data

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N/A

Safety Rating

16

Owner Complaints

4 Crashes

4

Recalls

ACTIVE RECALL

7

Service Bulletins

0

Investigations

Overview of the 2015 MERCEDES-BENZ C250

The 2015 MERCEDES-BENZ C250 has received a total of 16 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 6 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL, COMMUNICATION. 7 technical service bulletins have been issued by Mercedes-Benz USA, LLC for this model year. The most commonly reported problems involve the Air Bags (8 complaints), Steering (2 complaints), and Electrical System (1 complaint).

Recalls for the 2015 MERCEDES-BENZ C250

NHTSA has recorded 6 recalls for the 2015 MERCEDES-BENZ C250, potentially affecting up to 1,097,484 vehicles.

Recall 21V638000 — AIR BAGS:FRONTAL

| 205 vehicles affected

Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.

Consequence: An incorrect air bag may not function properly in a crash, increasing the risk of injury.

Remedy: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

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Recall 21V638000 — AIR BAGS:FRONTAL

| 205 vehicles affected

Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles. An incorrect front passenger air bag may have been installed during a prior repair.

Consequence: An incorrect air bag may not function properly in a crash, increasing the risk of injury.

Remedy: Dealers will replace the front passenger air bag on the affected vehicles, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

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Recall 19V787000 — COMMUNICATION

| 24,226 vehicles affected

Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23,...

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Recall 19V010000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

| 288,779 vehicles affected

Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe...

Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

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Recall 19V010000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

| 288,779 vehicles affected

Defect: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe...

Consequence: An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Remedy: MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. The recall began March 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

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Recall 17V627000 — AIR BAGS:FRONTAL

| 495,290 vehicles affected

Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400...

Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

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Owner Complaints for the 2015 MERCEDES-BENZ C250

16 complaints have been filed with NHTSA for the 2015 MERCEDES-BENZ C250. Below is a breakdown by vehicle component.

Most Recent Complaints

#11492516 | UNKNOWN OR OTHER | | N/A miles
Hit brakes and lost control of car, but no collision or injuries. Took it directly to Mechanic, who showed me rear subframe on driver's side rusted, corroded, broken (other side was clean). I was told this is a manufacturing defect, and was very expensive to repair, he did not want give estimate, said take it to Mercedes. Called dealer, left message, but have not been contacted yet by dealer or by MBUSA.
#11478583 | ENGINE AND ENGINE COOLING | | 75,000 miles
The contact owns a 2015 Mercedes-Benz C250. The contact stated that the vehicle would suddenly stall while driving at various speeds. The contact would have to place the vehicle in park, turn the vehicle off then on again to regain proper function. The vehicle's collision prevention assist plus inoperative warning was illuminated. The contact stated that there were other unknown warning lights illuminated. The contact called the dealer who confirmed the VIN was not included in a recall. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
#11478583 | FORWARD COLLISION AVOIDANCE | | 75,000 miles
The contact owns a 2015 Mercedes-Benz C250. The contact stated that the vehicle would suddenly stall while driving at various speeds. The contact would have to place the vehicle in park, turn the vehicle off then on again to regain proper function. The vehicle's collision prevention assist plus inoperative warning was illuminated. The contact stated that there were other unknown warning lights illuminated. The contact called the dealer who confirmed the VIN was not included in a recall. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
#11436009 | AIR BAGS | | 60,000 miles Crash 1 Injury
The contact owns a 2015 Mercedes Benz C250. The contact had initially received a recall notice for NHTSA Campaign Number: 19V010000 (AIRBAGS). The contact took the vehicle to the local dealer and had the recall serviced. The contact stated that while driving at 35 MPH, another vehicle made a left turn and hit his vehicle in the middle of an intersection. The contact stated that the air bags did not deploy upon impact. The authorities were called to the scene and a police report was filed. No medical attention was rendered at the scene of the accident. The vehicle was towed to an independent mechanic where it remained in their possession. The contact sought medical attention later that day at a local hospital where he was treated for a strain to his left neck and left leg. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
#11353979 | AIR BAGS | | 39,000 miles Crash 2 Injuries
WHILE DRIVING MY 2015 C250 COUPE, I HAD TO BRAKE HARD AS I WAS TRYING TO AVERT STOPPED HEAVY TRAFFIC. WHEN I SLAMMED ON THE BREAKS, THE STEERING WHEEL, COLUMN AND ENTIRE VEHICLE LOCKED UP. I WAS UNABLE TO TURN THE WHEEL ENTIRELY. AS A RESULT, MY VEHICLE SLIDE INTO ANOTHER VEHICLE FROM BEHIND. BECAUSE BOTH THE STEERING AND BRAKES LOCKING, I WAS UNABLE TO MANEUVER THE VEHICLE TO AVOID THE STOPPED TRAFFIC. THE AIRBAGS ALSO DID NOT DEPLOY AS THEY SHOULD HAVE.

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Safety Rating for the 2015 MERCEDES-BENZ C250

NHTSA has not yet tested the 2015 MERCEDES-BENZ C250 in its New Car Assessment Program.

Technical Service Bulletins for the 2015 MERCEDES-BENZ C250

Mercedes-Benz USA, LLC has issued 7 technical service bulletins (TSBs) for the 2015 MERCEDES-BENZ C250. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

2015090006 — ELECTRICAL SYSTEM:SOFTWARE

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

LI91-00-P-061754 — SEATS

XENTRY (DAIMLER): SOME VEHICLES EXPERIENCE AN INCOMPLETE NORMALIZATION OF SEAT CUSHION AND BLOCKING BETWEEN SEAT BELT BUCKLE AND CONTROL UNIT DETECTS BLOCKAGE AND ABORTS NORMALIZATION SEQUENCE. MODEL 222 (CODE 232 + 224 +305). NO YEARS LISTED. *PE

S-B-58.20/166 — EQUIPMENT

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

S-B-58.20/166 — ELECTRONIC STABILITY CONTROL (ESC)

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

P-B-00.20/105 — FUEL SYSTEM, OTHER:FUEL FILTER

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

P-B-00.20/105 — EQUIPMENT

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

P-B-00.20/100 — ENGINE

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

NHTSA Investigations for the 2015 MERCEDES-BENZ C250

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MERCEDES-BENZ C250

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Other MERCEDES-BENZ Models

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