2013 MERCEDES-BENZ E400 HYBRID — Problems, Recalls & Safety Data
N/A
Safety Rating
2
Owner Complaints
2
Recalls
4
Service Bulletins
0
Investigations
Overview of the 2013 MERCEDES-BENZ E400 HYBRID
The 2013 MERCEDES-BENZ E400 HYBRID has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with COMMUNICATION, STRUCTURE:BODY:HOOD. 4 technical service bulletins have been issued by Mercedes-Benz USA, LLC for this model year. The most commonly reported problem area is the Power Train (1 complaint).
Recalls for the 2013 MERCEDES-BENZ E400 HYBRID
NHTSA has recorded 2 recalls for the 2013 MERCEDES-BENZ E400 HYBRID, potentially affecting up to 171,450 vehicles.
Recall 19V787000 — COMMUNICATION
| 24,226 vehicles affected
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23,...
View full details →Recall 15V088000 — STRUCTURE:BODY:HOOD
| 147,224 vehicles affected
Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan,...
Consequence: If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
View full details →Owner Complaints for the 2013 MERCEDES-BENZ E400 HYBRID
2 complaints have been filed with NHTSA for the 2013 MERCEDES-BENZ E400 HYBRID. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Power Train | 1 | 1 | 0 | 0 | 0 |
| Service Brakes | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
MY CAR WAS PARKED IN OUR GARAGE WHICH IS LEVEL. MY SON AND I GOT INTO THE CAR, AND I ATTEMPTED TO PUT THE CAR IN REVERSE TO LEAVE. AFTER SEVERAL ATTEMPTS, THE CAR WOULD NOT GO INTO GEAR. WITH THE CAR STILL PARKED IN THE GARAGE AND WITH THE ENGINE OFF, MY SON AND I EXITED THE CAR, AND I WENT INSIDE THE HOUSE TO GET THE KEYS TO ANOTHER CAR. ABOUT 10 MINUTES LATER WHEN MY SON AND I WERE IN THE OTHER CAR (PARKED ON THE STREET) GETTING READY TO LEAVE, WE SAW MY CAR, WITH NO ONE IN THE CAR, EXIT THE GARAGE AND GO DOWN MY DRIVEWAY AND INTO THE PLANTS AND ROCKS IN MY FRONT YARD.
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E400 HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL IN ORDER TO COME TO A STOP. THE FAILURE OCCURRED FIVE DIFFERENT TIMES. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE BRAKE SENSOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120.
Safety Rating for the 2013 MERCEDES-BENZ E400 HYBRID
NHTSA has not yet tested the 2013 MERCEDES-BENZ E400 HYBRID in its New Car Assessment Program.
Technical Service Bulletins for the 2013 MERCEDES-BENZ E400 HYBRID
Mercedes-Benz USA, LLC has issued 4 technical service bulletins (TSBs) for the 2013 MERCEDES-BENZ E400 HYBRID. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
LI26.00-P-059641 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
XENTRY(MERCEDES): THE INSTRUMENT CLUSTER SHOWS A MESSAGE: 'VISIT WORKSHOP WITHOUT CHANGING GEAR' . *LJ
2014030001 — HYBRID PROPULSION SYSTEM
MERCEDES BENZ: E CLASS HYBRID TRANSMISSION CONTROL SOFTWARE NEEDS TO BE UPDATED *LJ
PB-54-10-225-D — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
MERCEDES: INFORMATION PROVIDE REGARDING THE HANDLING HIGH VOLTAGE SYSTEMS IN HYBRID VEHICLES. MODELS 221, 212, 164. NO MODEL YEARS LISTED. *PE
2014010001 — ENGINE
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
NHTSA Investigations for the 2013 MERCEDES-BENZ E400 HYBRID
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MERCEDES-BENZ E400 HYBRID
- 2013 MERCEDES-BENZ E400 HYBRID (current)
- 2014 MERCEDES-BENZ E400 HYBRID — 1 complaint
- 2015 MERCEDES-BENZ E400 HYBRID — 0 complaints
Other MERCEDES-BENZ Models
- MERCEDES-BENZ C300 — 4,886 total complaints
- MERCEDES-BENZ E350 — 2,649 total complaints
- MERCEDES-BENZ E320 — 1,515 total complaints
- MERCEDES-BENZ ML350 — 1,236 total complaints
- MERCEDES-BENZ ML320 — 1,087 total complaints
- MERCEDES-BENZ GLK350 — 1,031 total complaints
- MERCEDES-BENZ C250 — 898 total complaints
- MERCEDES-BENZ C230 — 879 total complaints