2014 MERCEDES-BENZ CLS63 — Problems, Recalls & Safety Data

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N/A

Safety Rating

2

Owner Complaints

3

Recalls

ACTIVE RECALL

2

Service Bulletins

0

Investigations

Overview of the 2014 MERCEDES-BENZ CLS63

The 2014 MERCEDES-BENZ CLS63 has received a total of 2 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with COMMUNICATION, EXTERIOR LIGHTING, STRUCTURE:BODY:HOOD. 2 technical service bulletins have been issued by Mercedes-Benz USA, LLC for this model year. The most commonly reported problem area is the Engine (1 complaint).

Recalls for the 2014 MERCEDES-BENZ CLS63

NHTSA has recorded 3 recalls for the 2014 MERCEDES-BENZ CLS63, potentially affecting up to 201,591 vehicles.

Recall 19V787000 — COMMUNICATION

| 24,226 vehicles affected

Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23,...

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Recall 15V137000 — EXTERIOR LIGHTING

| 30,141 vehicles affected

Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail...

Consequence: Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.

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Recall 15V088000 — STRUCTURE:BODY:HOOD

| 147,224 vehicles affected

Defect: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan,...

Consequence: If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.

Remedy: MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.

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Owner Complaints for the 2014 MERCEDES-BENZ CLS63

2 complaints have been filed with NHTSA for the 2014 MERCEDES-BENZ CLS63. Below is a breakdown by vehicle component.

Most Recent Complaints

#11566867 | ENGINE | | N/A miles
the car started showing a low coolant message around 2017 about twice a year. I felt it was too often the message would come up. I would too off coolant each time to address it without seeing any leaks ever under the car. then 2018 thru 2019 the message would appear about 3 or 4.times per year. had it checked by Mercedes service and they advised nothing was leaking from the car and found no codes indicating urgency in repair to address. my car started failing to turnover after cranking and in July 2021 it failed to turnover at all ever again. took it to the factory sego r dealer and they examined the car for repair from 7/2021 to 12/2021 when they gave it back to me. after getting me to authorize $8,000 in repair cost to get it to turnover, and must needless repair, they advised it needs a new engine. it don't take $8,000 in repair to tell someone their cats needs a new engine. So that was unfortunate. furthermore the nhtsa issued a memo stating the coolant leaks into the engine oil compartment as a known issue until production date 12/2013. my cars production date was 10/2013. the dealer failed to include addressing the known issues stated in the memo 7/2021 to address the timing case and the cylinder case if the coolant system would not pressurize, which my car did not and the known issue that was overlooked in both identifying and repairing per the memo were ignored and I was asked to pay $8,000 in December 2021 to get the car back and be told it needs a new engine, despite the facts listed in the public memo that should have been addressed and there is no work that was performed to these components on my car and no me tiin of the potential hazard the coolant leaking into the engine creates such as an additional failure of the engine temperature sensor that disguises and overheated engine as cooler due to the mixed coolant intake the chamber that ultimately caused my engine to fail and bring a 130,000 caf new to 2000 dollars for parts.
#11566867 | POWER TRAIN | | N/A miles
the car started showing a low coolant message around 2017 about twice a year. I felt it was too often the message would come up. I would too off coolant each time to address it without seeing any leaks ever under the car. then 2018 thru 2019 the message would appear about 3 or 4.times per year. had it checked by Mercedes service and they advised nothing was leaking from the car and found no codes indicating urgency in repair to address. my car started failing to turnover after cranking and in July 2021 it failed to turnover at all ever again. took it to the factory sego r dealer and they examined the car for repair from 7/2021 to 12/2021 when they gave it back to me. after getting me to authorize $8,000 in repair cost to get it to turnover, and must needless repair, they advised it needs a new engine. it don't take $8,000 in repair to tell someone their cats needs a new engine. So that was unfortunate. furthermore the nhtsa issued a memo stating the coolant leaks into the engine oil compartment as a known issue until production date 12/2013. my cars production date was 10/2013. the dealer failed to include addressing the known issues stated in the memo 7/2021 to address the timing case and the cylinder case if the coolant system would not pressurize, which my car did not and the known issue that was overlooked in both identifying and repairing per the memo were ignored and I was asked to pay $8,000 in December 2021 to get the car back and be told it needs a new engine, despite the facts listed in the public memo that should have been addressed and there is no work that was performed to these components on my car and no me tiin of the potential hazard the coolant leaking into the engine creates such as an additional failure of the engine temperature sensor that disguises and overheated engine as cooler due to the mixed coolant intake the chamber that ultimately caused my engine to fail and bring a 130,000 caf new to 2000 dollars for parts.

Safety Rating for the 2014 MERCEDES-BENZ CLS63

NHTSA has not yet tested the 2014 MERCEDES-BENZ CLS63 in its New Car Assessment Program.

Technical Service Bulletins for the 2014 MERCEDES-BENZ CLS63

Mercedes-Benz USA, LLC has issued 2 technical service bulletins (TSBs) for the 2014 MERCEDES-BENZ CLS63. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

LI32 25-P-066246 — SUSPENSION

Thumping noises from rear axle shock absorber

2014090005 — ENGINE

MERCEDES BENZ SLS CLASS THIS SERVICE CAMPAIGN IS INITIATED DUE TO THE MANUFACTURER OF MERCEDES BENZ HAS DISCOVERED THE UPPER ENGINE BRACKET MAY CONTRIBUTE TO INCREASED NOISE IN THE ENGINE COMPARTMENT. *LJ

NHTSA Investigations for the 2014 MERCEDES-BENZ CLS63

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MERCEDES-BENZ CLS63

View all MERCEDES-BENZ CLS63 model years →

Other MERCEDES-BENZ Models

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