2020 TESLA MODEL X Structurebody Problems

8 NHTSA complaints on file

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Structurebody Issues in the 2020 TESLA MODEL X

8 structurebody complaints have been filed with NHTSA for the 2020 TESLA MODEL X. Of these, 0 involved a crash, 0 involved a fire, and 0 resulted in injury.

8
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths

All Structurebody Complaints

#11614918 |
I went over a dip (not even a speed hump, but a dip in the pavement) in a parking lot and the front passenger side sounded like the suspension broke. From there every turn or small bump sounded as though metal was on metal. I messaged Tesla to get an appointment to look at it, but they had no appointments for 2 weeks. Feeling as though the car was unsafe to drive while waiting for my appointment, I took it a local Tesla approved repair shop. They told me the bolt that holds the front passenger side of the front subframe and chassis was sheared. After that shop looked at it I had it towed to Tesla, hopeful they would repair it since my warranty expired in June 2024. I have a screen shot of Teslas message stating "The sound is coming from where the sway bar mount, front subframe,...
#11581687 |
On at least 3 separate occasions, we parked the vehicle in a lot with no cars or obstructions nearby. We attemped to open the falcon doors to get our baby out and they would not open signalling an 'obstruction'. Then we attempted to override the obstruction and it refused to override. We had to remove our baby out of the front of the vehicle. I've reached out to Tesla for over one month with zero support.
#11576013 |
On [XXX] traveling south from [XXX] to merge onto [XXX] via the on-ramp, we hit a rough patch of road with potholes/ruts at the shoulder. There was a loud bang, we felt the front of the car drop, and felt an immediate change in steering/stability. We could hear loud scraping/grinding noises, and we pulled to the shoulder as quickly as we could. At first we suspected a flat tire, however the tires were all fine. We could hear air hissing coming from under the car when the ignition was on. The vehicle was towed to a Tesla Service center. We learned that the front driver-side suspension had failed and broke through the surrounding strut tower. The vehicle was deemed a total loss and was sold at a salvage auction, however we do still have the broken part of the strut tower if needed for inspection. Our safety and that of...
#11538192 |
The vehicle's A/C system was not working as intended, noticing air is blowing very weak. The vehicle was took to tesla service center and was told that rodents had gotten into the vehicle (not sure how) and chewed wire systems and air filters. Tesla reports the damages affected a/c systems and electrical control for the vehicle including auto pilot assistant. Cost of repair was $2020.17, not covered by tesla insurance.
#11495060 |
The rear back doors will not open. The car's computer says an obstacle is detected however there is no obstacle in the way of the doors. (I have a video to prove my claim) the safety of my passengers in the rear seat are at risk as they can not exit the car through the rear door. I have had the vehicle inspected by the dealer (Tesla) however they said they can not recreate what has happened. The warning light "obstacle detected" appeared however there was no obstacle in the way. After rebooting the car's computer it still happened. I was able to drive the vehicle to another location and try the back doors and then they finally opened. I feel the back doors should open any time and any place when the car is in park.
#11457031 |
The side mirrors opened unexpectedly while backing out of the garage causing damage to the Right side mirror. The side mirrors typically opens after we have driven a few feet from our house. I reported the issue to Tesla with date and time of the incident, Tesla representative confirmed that the car computer gave a command to open the mirror but unable to explain any further root cause analysis and taking responsibility for the glitch that caused the damage. Tesla declined to state this in writing. The real concern is what is Tesla's responsibility when a serious crash and damage happens due to another glitch. Additionally Tesla is not being transparent and decline to take responsibility for defects in their product.
#11450204 |
Rear Passager Falcon Door does not consistently close on on the first attempt. Would need a second or multiple pressing of the button to close. The wing door scrapes the C- Pillar and is misaligned. Apparently, there is a flaw in the calibration and sensors. Every time I close the wing, I have to wait around to make sure it is completely closed. Frequently, the wing just gets stuck halfway and the passenger has to go over the side to exit or enter. The other door operates perfectly fine. This is unsafe because it makes it more difficult for passengers to get out of the car if the door refuses to open or close completely as it should. Have taken the vehicle to the service center and complained multiple times. Telsa simply says it operates within their standards, which is absurd. They suggest cutting the glass on the C Pillar...
#11384311 |
AFTER I PUT MY CAR IN PARK MOOD ..WITHIN FEW SECOND CAR STARTED TAKING OFF SPEEDING OVER THE GRASS /PLANTS AREA OF PARKING LOT IN TO THE OFFICE UNITE ( META/ GLASS DOOR ) SHATTERING GLASS WAS ALL OVER BROKE THROUGH FRAME WORK OF THE OFFICE UNITE ALL THE WAY TO THE EXAMINATION CHAIR OF DR OFFICE ..HAD THERE BE ANY WORKER / PATIENT/ DR IN THE UNITR SOMEONE WOULD HAVE BEEN DEAD OR INJURED ..I AM SCARED FOR MY LIFE TO DRIVE THIS CAR AROUND AFTER POLICE & FIRE DEPARTMENT ARRIVED AT THE SCENE I WAS INFORMED BY FIREFIGHTERS THAT CODE THEY WERE CALLED IN TO A HOUSE NEAR ME FOR ANOTHER TESLA SPEEDING THROUGH THE GARAGE TO THE LIVING ROOM OF THE HOUSE I BELIEVE THERE IS DEFECTS IN THESE CARS AS MOST OF COMPLAINTS FILE 2020 HAS REPORTED SAME ISSUE ..I RECEIVED MY CAR IN THE MIDDLE...
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