NHTSA Complaint #11614918 — 2020 TESLA MODEL X

I went over a dip (not even a speed hump, but a dip in the pavement) in a parking lot and the front passenger side sounded like the suspension broke. From there every turn or small bump sounded as though metal was on metal. I messaged Tesla to get an appointment to look at it, but they had no appointments for 2 weeks. Feeling as though the car was unsafe to drive while waiting for my appointment, I took it a local Tesla approved repair shop. They told me the bolt that holds the front passenger side of the front subframe and chassis was sheared. After that shop looked at it I had it towed to Tesla, hopeful they would repair it since my warranty expired in June 2024. I have a screen shot of Teslas message stating "The sound is coming from where the sway bar mount, front subframe, and chassis meet. The bolt is broken in the inside the chassis and vehicle will need to go to a body shop to be repaired," Seeing as I did not have an accident or hit anything this seems like a poor design. No body shop wanted to fix it because it was not in an accident. I reached out to Tesla to ask if this was common issue, but they did not answer that question. Online there are several forums with model X owners experiencing the same issue. This is a very expensive repair ($3500-$4000). My warranty was for 4 years/50k miles. My car has 51K and expired in June 2024. When the shop that is doing the repairs asked the tesla parts department if this was an issue with this model, they said the car has too much torque and it shears the bolts. This is dangerous. My front end could have come off, this could have caused a major accident. The car is not safe to drive and they told me the front passenger side frame could have come off the car. Please consider a recall to fix this for others for safety There were no warnings from the car that anything was wrong at any point.