NHTSA Complaint #11457031 — 2020 TESLA MODEL X

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11457031
Vehicle	2020 TESLA MODEL X
Component	STRUCTURE:BODY
Date of Incident	February 28, 2022
Date Filed	March 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The side mirrors opened unexpectedly while backing out of the garage causing damage to the Right side mirror. The side mirrors typically opens after we have driven a few feet from our house. I reported the issue to Tesla with date and time of the incident, Tesla representative confirmed that the car computer gave a command to open the mirror but unable to explain any further root cause analysis and taking responsibility for the glitch that caused the damage. Tesla declined to state this in writing. The real concern is what is Tesla's responsibility when a serious crash and damage happens due to another glitch. Additionally Tesla is not being transparent and decline to take responsibility for defects in their product.

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