NHTSA Complaint #11450204 — 2020 TESLA MODEL X

Rear Passager Falcon Door does not consistently close on on the first attempt. Would need a second or multiple pressing of the button to close. The wing door scrapes the C- Pillar and is misaligned. Apparently, there is a flaw in the calibration and sensors. Every time I close the wing, I have to wait around to make sure it is completely closed. Frequently, the wing just gets stuck halfway and the passenger has to go over the side to exit or enter. The other door operates perfectly fine. This is unsafe because it makes it more difficult for passengers to get out of the car if the door refuses to open or close completely as it should. Have taken the vehicle to the service center and complained multiple times. Telsa simply says it operates within their standards, which is absurd. They suggest cutting the glass on the C Pillar to stop the scraping, and pay for it out of my own pocket even though it's still under warranty.