NHTSA Complaint #11536740 — 2020 TESLA MODEL X

I was traveling from Texas to South Carolina and unfortunately decided to take my Model X, which was a bad idea to buy after the worst experience my family had gone thru. During my trip I stopped at supercharger in Cottondale, Alabama while my car was in starting My Model X broke and couldn’t start due to some technical problem with the car (car is still in factory warranty). The called road side assistance and was shipped to service center. 2/7 I am still lingering in middle way off my home or destination. I tried calling service center but no answer and mailbox is also full couldn’t leave voicemail. After trying multiple times (15-18times) finally I was able to speak with someone. 3/7 I was told by Service Super at Fayetteville, GA that car cannot be fixed and they have not started diagnosis and I have to wait for minimum 10days. I told him my situation that I am traveling with my 2 kids ( 6yr & 8yr) and as I am in middle of my trip and not at my home town. 4/7 It’s hard for me to keep waiting for the car and ask him he can help me get the car fixed on priority giving the situation I am in. The Supervisor was not able to arrive on any agreement. I also told him to get the car fixed and ship to Texas since the car was having mechanical 5/7 problem and under factory warranty. I didn’t expect the answer what I got from Tesla service center and was told no. It’s hard to believe that Tesla didn’t care about customer service and after paying such a huge price they don’t care about its product. 6/7 I wanted to bring to Tesla attention and wanted to get some resolution. I am still here with my family and 2 young kids in Atlanta waiting for my car far away from home with zero support from Tesla. #tesla 7/7