2012 MAZDA MAZDA5 — Problems, Recalls & Safety Data
N/A
Safety Rating
45
Owner Complaints
1
Recall
1
Service Bulletin
0
Investigations
Overview of the 2012 MAZDA MAZDA5
The 2012 MAZDA MAZDA5 has received a total of 45 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with STRUCTURE:BODY:HATCHBACK/LIFTGATE. 1 technical service bulletin have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Fuelpropulsion System (8 complaints), Tires (7 complaints), and Structurebody (5 complaints).
Recalls for the 2012 MAZDA MAZDA5
NHTSA has recorded 1 recall for the 2012 MAZDA MAZDA5, potentially affecting up to 580,455 vehicles.
Recall 16V644000 — STRUCTURE:BODY:HATCHBACK/LIFTGATE
| 580,455 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected...
Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
View full details →Owner Complaints for the 2012 MAZDA MAZDA5
45 complaints have been filed with NHTSA for the 2012 MAZDA MAZDA5. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Fuelpropulsion System | 8 | 0 | 0 | 0 | 0 |
| Tires | 7 | 0 | 0 | 0 | 0 |
| Structurebody | 5 | 1 | 0 | 2 | 0 |
| Steering | 4 | 1 | 0 | 1 | 0 |
| Air Bags | 3 | 1 | 0 | 1 | 0 |
| Service Brakes | 3 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulic | 3 | 0 | 0 | 0 | 0 |
| Power Train | 2 | 0 | 0 | 0 | 0 |
| Seats | 2 | 2 | 0 | 5 | 0 |
| Structure | 2 | 0 | 0 | 0 | 0 |
| Visibilitysunmoon Roof Assembly | 2 | 0 | 0 | 0 | 0 |
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Sentury Touring (Discount Tire) 205/55/R16. Both front tires have inner wear to the point of shredding in the same location on *both* front tires. Both tires went out at the same time and could have caused a serious accident. Discount tire stated it was an alignment issue. The alignment shop (30 minutes after new tires were installed after dual blowout) stated that my alignment was perfectly within spec and also stated there was no indication of tire rub on any portion of the vehicle.
The contact owns a 2012 Mazda MZ5. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 118,000.
This vehicle ejects a significant amount of fuel from its fuel filler port during every refueling. The volume of fuel and the distance the gasoline travels in a hazardous environment poses an avoidable risk that can result in a catastrophic event with potential fatalities. In addition, the cumulative quantity of fuel needlessly spilled negatively impacts the environment at a time of heightened environmental concerns. For these reasons, this known issue should be elevated from a simple technical service bulletin (#01-013-15-3048) to a safety recall before fatalities result from a known manufacturing defect.
During July of 2021 brake pedal went all the way down with no braking. Pumping the pedal restored braking. After the 3rd incident, had the master cylinder replaced on July 30, 2021 by certified mechanics. Brakes seemed fine, but on Aug 11, 2021 brake pedal went all the way down producing no braking on 3 occasions. Pumping the pedal restored braking. Took vehicle back to garage. Mechanics have not gotten it to fail. Possible new parts are bad? Could anti lock brake system cause this? Its been a really good car for 155,000 miles, but now I'm afraid to drive it.
The Mazda5 has a TSB on the issue, 01-013/15. What I am attempting to find out is why this isn't a recall. When the failure occurs, the fuelling of the vehicle doesn't shut off the nozzle. What happens is fuel comes spraying out of the opening, getting over the ground, the vehicle, and in most cases the person fueling the vehicle. My vehicle has been dong this almost since new. When I reported it early on, Mazda blamed the fuel pumps in my area. The next time I went in I presented the TSB but they still wanted me to pay for diagnostic procedures and even potentially for the repair. I think that's ridiculous. From what I understand, it's very common, common enough to have a TSB. Since it does cause environmental issues and safety issues by splashing gasoline on skin, clothing, and potentially could be ignited, well, why isn't this a recall? I do find the TSB to be carefully worded to specifically NOT say what actually happens, making it look like an inconvenience and not a safety issue. ****Video of what happens is available upon request.****
Safety Rating for the 2012 MAZDA MAZDA5
NHTSA has not yet tested the 2012 MAZDA MAZDA5 in its New Car Assessment Program.
Technical Service Bulletins for the 2012 MAZDA MAZDA5
Mazda Motor Corp. has issued 1 technical service bulletin (TSBs) for the 2012 MAZDA MAZDA5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
00-004/12 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
NHTSA Investigations for the 2012 MAZDA MAZDA5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA MAZDA5
- 2007 MAZDA MAZDA5 — 79 complaints
- 2008 MAZDA MAZDA5 — 86 complaints
- 2009 MAZDA MAZDA5 — 80 complaints
- 2010 MAZDA MAZDA5 — 72 complaints
- 2011 MAZDA MAZDA5 — 2 complaints
- 2012 MAZDA MAZDA5 (current)
- 2013 MAZDA MAZDA5 — 35 complaints
- 2014 MAZDA MAZDA5 — 16 complaints
- 2015 MAZDA MAZDA5 — 9 complaints
- 2016 MAZDA MAZDA5 — 2 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA CX-5 — 3,005 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-9 — 1,786 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints