2012 MAZDA CX-9 — Problems, Recalls & Safety Data
N/A
Safety Rating
263
Owner Complaints
4
Recalls
14
Service Bulletins
0
Investigations
Overview of the 2012 MAZDA CX-9
The 2012 MAZDA CX-9 has received a total of 263 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 5 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE. 14 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Service Brakes (139 complaints), Engine (25 complaints), and Air Bags (23 complaints).
Recalls for the 2012 MAZDA CX-9
NHTSA has recorded 5 recalls for the 2012 MAZDA CX-9, potentially affecting up to 691,685 vehicles.
Recall 19V782000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 69,879 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3,...
View full details →Recall 18V717000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 155,436 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6,...
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for...
View full details →Recall 17V457000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 79,402 vehicles affected
Defect: Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling...
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4,...
View full details →Recall 15V451000 — SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
| 193,484 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois,...
View full details →Recall 15V451000 — SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
| 193,484 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois,...
View full details →Owner Complaints for the 2012 MAZDA CX-9
263 complaints have been filed with NHTSA for the 2012 MAZDA CX-9. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Service Brakes | 139 | 4 | 0 | 1 | 0 |
| Engine | 25 | 1 | 0 | 0 | 0 |
| Air Bags | 23 | 2 | 0 | 6 | 0 |
| Power Train | 18 | 1 | 0 | 0 | 0 |
| Vehicle Speed Control | 11 | 4 | 0 | 0 | 0 |
| Suspension | 9 | 1 | 0 | 0 | 0 |
| Steering | 7 | 1 | 0 | 0 | 0 |
| Unknown Or Other | 6 | 0 | 0 | 0 | 0 |
| Electrical System | 5 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 3 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 3 | 0 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 2 | 0 | 0 | 0 | 0 |
| Seat Belts | 2 | 0 | 0 | 2 | 0 |
| Service Brakes Hydraulic | 2 | 0 | 0 | 0 | 0 |
| Engine And Engine Cooling | 1 | 0 | 0 | 0 | 0 |
| Equipmentelectricalnavigational Systemglobal Positioning System | 1 | 0 | 0 | 0 | 0 |
| Fuel System Gasoline | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulicfoundation Componentsmaster Cylinder | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulicpedals And Linkages | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Visibilitysunmoon Roof Assembly | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 1 | 0 |
Most Recent Complaints
While drive i feel like there is sticking something below the car when i am accelerating. And the acceleration became hard. Also i heard a weird noise at that time. Then a saw a leakage below my car.
My driver and passenger side curtain airbags randomly deployed without a collision. Thankfully I was at a stop sign when this happened. If it happened while I was driving, I’m sure I would have wrecked and could possibly be dead. It was loud! I thought I’d been shot or that I’d driven over a bomb. We did take the car to someone that’s certified in airbags and it was stated that this was due to a manufacturer’s defect. I also have lots of pictures. There was no warning when the airbags deployed. Mazda is refusing any responsibility due to the car being outside of the warranty.
Ball joints replaced due to tear in both rubber covers and driver side ball joint very loose. Was previously repaired in July 2015 under recall Number: 15V451000.
I was driving normally when I started sowing down and noticed the brakes were harder to push. I finally stopped just before almost rear-ending a vehicle in front of me. It turns out the brake booster, a known problem that was not communicated to me a few years ago, failed and makes braking the vehicle harder, increases distance, and makes the vehicle unsafe to drive. The problem has been reproduced via a diagnostic test at Mazda of Gladstone dealership on 9/27/23. The dealership has been the only people who have inspected the issue. There were no warning signs, no warning lights, nothing. It was scary because I didn't think my vehicle was going to stop. It's completely dangerous. I have not gotten the vehicle repaired yet because I believe Mazda holds responsibility as this has been a known issue with their cars.
The water pump suddenly started leaking and the mechanics I talk to said this is a very common problem with this vehicle and type of engine. Sounds like owners are left to foot the bill for this costly and difficult repair of a defective product. Hopefully more owners come forward and report their experience in this regard
Safety Rating for the 2012 MAZDA CX-9
NHTSA has not yet tested the 2012 MAZDA CX-9 in its New Car Assessment Program.
Technical Service Bulletins for the 2012 MAZDA CX-9
Mazda Motor Corp. has issued 14 technical service bulletins (TSBs) for the 2012 MAZDA CX-9. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SA-068-20 — EQUIPMENT ADAPTIVE/MOBILITY
The infotainment screen displays a warning message "A program cannot be read. Please consult to a dealer" after battery replacement. ïÃÂ÷ KAM reset does not correct the concern. ïÃÂ÷ The navigation map disc cannot be ejected. ïÃÂ÷ The Diagnostic Mode cannot be entered.
02-008-17-3354b — SUSPENSION:REAR:SHOCK ABSORBER
Some vehicles may experience a knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps. The noise may be caused by damage to the inner seal of shock absorber, resulting in fluid seepage. To eliminate this concern, modified parts with improved oil sealing...
MTI_1031 — ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE
Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
05-001-14-2876B — ENGINE
SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING CONCERNS:ENGINE SURGING CONCERN WHEN THE VEHICLE IS DRIVEN UP HILL WITH THE CRUISE CONTROL ON.SHIFT SHOCK WHEN SHIFTING FROM N, R OR FROM P TO D.SHIFT SHOCK WHEN DOWN SHIFTING FROM 5 TO 4.ENGINE SURGE CAUSE: DUE TO AN INADEQUATE...
05-001-14 — ENGINE
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
EFC1300513 SSP92 — SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
MAZDA: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME ALL WHEEL DRIVE (AWD) VEHICLES, WARRANTY COVERAGE FOR VACUUM POWER BREAK BOOSTER UNITS SPECIFIC REPAIRS HAS BEEN EXTENDED TO 90,000 MILES OR 7 YEARS FROM ORIGINAL WARRANTY START DATE. MODEL 2010-2014 CX9. *PE
SB-01-017-13 — POWER TRAIN:AUTOMATIC TRANSMISSION
MAZDA: THE WRENCH LIGHT COMES AND A LACK OF POWER IS EXPERIENCE, IN SOME VEHICLES, DUE TO DTCS P0123/P0222. MODEL 2011-2013 CX-9. *PE
01-017-13-2802 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SOME VEHICLES MAY EXPERIENCE A LACK OF POWER AND THE WRENCH LIGHT COMES ON WITH DTCS P0123 / P0222 STORED IN MEMORY.WRENCH LIGHT: POWERTRAIN MALFUNCTION / REDUCED POWER WARNING LIGHT DTC: P0123:00 TP SENSOR NO.1 CIRCUIT HIGH INPUT. DTC: P0222:00 TP SENSOR NO. 2 CIRCUIT LOW INPUT. TO...
01-017-13-2802 — POWER TRAIN
SOME VEHICLES MAY EXPERIENCE A LACK OF POWER AND THE WRENCH LIGHT COMES ON WITH DTCS P0123 / P0222 STORED IN MEMORY.WRENCH LIGHT: POWERTRAIN MALFUNCTION / REDUCED POWER WARNING LIGHT DTC: P0123:00 TP SENSOR NO.1 CIRCUIT HIGH INPUT. DTC: P0222:00 TP SENSOR NO. 2 CIRCUIT LOW INPUT. TO...
09-017-13 — STRUCTURE:BODY:HATCHBACK/LIFTGATE
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Showing 10 of 14 technical service bulletins.
NHTSA Investigations for the 2012 MAZDA CX-9
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MAZDA CX-9
- 2007 MAZDA CX-9 — 98 complaints
- 2008 MAZDA CX-9 — 234 complaints
- 2009 MAZDA CX-9 — 65 complaints
- 2010 MAZDA CX-9 — 192 complaints
- 2011 MAZDA CX-9 — 207 complaints
- 2012 MAZDA CX-9 (current)
- 2013 MAZDA CX-9 — 77 complaints
- 2014 MAZDA CX-9 — 73 complaints
- 2015 MAZDA CX-9 — 45 complaints
- 2016 MAZDA CX-9 — 140 complaints
- 2017 MAZDA CX-9 — 76 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA CX-5 — 3,005 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints