2013 MAZDA CX-9 — Problems, Recalls & Safety Data
4/5
Safety Rating
77
Owner Complaints
4
Recalls
21
Service Bulletins
1
Investigation
Overview of the 2013 MAZDA CX-9
The 2013 MAZDA CX-9 has received a total of 77 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 5 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE, STEERING. 21 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Service Brakes (16 complaints), Engine (15 complaints), and Unknown Or Other (9 complaints).
Recalls for the 2013 MAZDA CX-9
NHTSA has recorded 5 recalls for the 2013 MAZDA CX-9, potentially affecting up to 613,209 vehicles.
Recall 18V717000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 155,436 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6,...
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for...
View full details →Recall 18V018000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 70,227 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010...
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall...
View full details →Recall 16V203000 — STEERING
| 578 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and...
Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge....
View full details →Recall 15V451000 — SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
| 193,484 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois,...
View full details →Recall 15V451000 — SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
| 193,484 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois,...
View full details →Owner Complaints for the 2013 MAZDA CX-9
77 complaints have been filed with NHTSA for the 2013 MAZDA CX-9. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Service Brakes | 16 | 2 | 0 | 1 | 0 |
| Engine | 15 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 9 | 0 | 0 | 0 | 0 |
| Air Bags | 8 | 1 | 0 | 1 | 0 |
| Suspension | 8 | 0 | 0 | 0 | 0 |
| Power Train | 5 | 0 | 1 | 0 | 0 |
| Structurebody | 4 | 2 | 0 | 2 | 0 |
| Seat Belts | 2 | 0 | 0 | 0 | 0 |
| Air Bags Air Bagrestraint Control Module | 1 | 0 | 0 | 0 | 0 |
| Back Over Prevention Warnings | 1 | 1 | 0 | 0 | 0 |
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Equipment Adaptivemobility | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 1 | 1 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Visibility | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness no one was hurt. I called the police. When the officer arrived, I explained what happened. He did see the odometer warning. He advised me to take a picture of it which I did. My car was towed to Crash Champions in Wesley Chapel. I explained to them what happened. They repaired my car and told me that They couldn’t find anything wrong with the brakes and everything was calibrated properly. I then asked Mazda to please check the brake system as I was not comfortable driving in this car anymore. I had just gotten off the Suncoast Parkway and thank goodness it didn’t happen on the parkway or I and my sister may have been killed. Mazda checked out the car and told me the same thing “ everything calibrates properly”. They were unable to help me exchange cars without a large sum of money so I had to take it back. I will not drive anywhere except locally and keep a good distance between me and the person in front of me. Again, last week, I was driving on a residential street in Lutz FL there was no cars in front of me and no cars behind me and my odometer lit up “BRAKE” which is what happens when I am too close to the car in front of me. But there was no car in front of me. I called Mazda to speak to the service manager and explained to the receptionist what had happened and he has not responded. It’s been almost a week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness no one was hurt. I called the police. When the officer arrived, I explained what happened. He did see the odometer warning. He advised me to take a picture of it which I did. My car was towed to Crash Champions in Wesley Chapel. I explained to them what happened. They repaired my car and told me that They couldn’t find anything wrong with the brakes and everything was calibrated properly. I then asked Mazda to please check the brake system as I was not comfortable driving in this car anymore. I had just gotten off the Suncoast Parkway and thank goodness it didn’t happen on the parkway or I and my sister may have been killed. Mazda checked out the car and told me the same thing “ everything calibrates properly”. They were unable to help me exchange cars without a large sum of money so I had to take it back. I will not drive anywhere except locally and keep a good distance between me and the person in front of me. Again, last week, I was driving on a residential street in Lutz FL there was no cars in front of me and no cars behind me and my odometer lit up “BRAKE” which is what happens when I am too close to the car in front of me. But there was no car in front of me. I called Mazda to speak to the service manager and explained to the receptionist what had happened and he has not responded. It’s been almost a week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was pulling into a parking spot in Brooksville, Florida. It was the last parking spot on the block. As I pulled in, I went to hit my brake so that I could back up and the car did not stop. My foot was pressed all the way down to the floor and it kept going, and I hit the car parked in front of me. At that point, a warning came up on my odometer stating “Brake Malfunction “. . Thank goodness no one was hurt. I called the police. When the officer arrived, I explained what happened. He did see the odometer warning. He advised me to take a picture of it which I did. My car was towed to Crash Champions in Wesley Chapel. I explained to them what happened. They repaired my car and told me that They couldn’t find anything wrong with the brakes and everything was calibrated properly. I then asked Mazda to please check the brake system as I was not comfortable driving in this car anymore. I had just gotten off the Suncoast Parkway and thank goodness it didn’t happen on the parkway or I and my sister may have been killed. Mazda checked out the car and told me the same thing “ everything calibrates properly”. They were unable to help me exchange cars without a large sum of money so I had to take it back. I will not drive anywhere except locally and keep a good distance between me and the person in front of me. Again, last week, I was driving on a residential street in Lutz FL there was no cars in front of me and no cars behind me and my odometer lit up “BRAKE” which is what happens when I am too close to the car in front of me. But there was no car in front of me. I called Mazda to speak to the service manager and explained to the receptionist what had happened and he has not responded. It’s been almost a week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Niece was driving home from college on July 24, 2024 around 7:30 PM. She heard a pop when she was 1 mile away from the house. Side airbags exploded on passenger and driver side for no reason. She called me. We drove the car home since it was less than 1 mile away. No injuries. A couple of days later took to body shop to assess damage.
The engine in my Mazda blew with no warning. I got in my car after warming it up and noticed my check engine light on, which wasn’t unusual because it has came on before with a loose gas gap warning, so I put it in gear and drove less than 50 ft before it started making noises. I immediately turned around and came straight home and turned the car off. It started up and all but wouldn’t hold power. I got multiple opinions and no one could tell me why it my engine gave out with no warning. It was current with oil changes and all. I did purchase it used from Beardmore and didn’t have it for a full 2years.
Safety Rating for the 2013 MAZDA CX-9
The 2013 MAZDA CX-9 received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★☆☆ (3/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2013 MAZDA CX-9
Mazda Motor Corp. has issued 21 technical service bulletins (TSBs) for the 2013 MAZDA CX-9. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
05-009-16 — POWER TRAIN
Engine Surge and/or shift shock. Some vefhicles may experience one or more of the following concerns: * Engine surging c oncern when the vehicle is driven up hill with the cruise control ON. * Shift shock when shifting from N, R or from P to D * Shift shock when...
05-009-16 — EQUIPMENT
Engine Surge and/or shift shock. Some vefhicles may experience one or more of the following concerns: * Engine surging c oncern when the vehicle is driven up hill with the cruise control ON. * Shift shock when shifting from N, R or from P to D * Shift shock when...
09-017-16-3169 — STRUCTURE
SOME VEHICLES MAY EXHIBIT A RATTLE NOISE AND/OR WIND NOISE FROM THE FRONT DOOR GLASS AREA WHILE DRIVING THE VEHI-CLE. THIS IS CAUSED BY A DEFORMED GLASS RUN CHANNEL (A). THE DEFORMED AREA IS LOCATED AT THE UPPER REAR CORNER OF THE RUN CHANNEL AND IS CAUSED BY REPEATED DOOR...
0101015 — FUEL SYSTEM, GASOLINE
Noise from fuel tank insulator Some vehicles may exhibit an unusual noise while driving the vehicles The noise may be caused by a broken fuel tank (B) insulator (A) that is haning down and contacting the propeller shaft.
01-012-15-3052 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SOME VEHICLES MAY EXPERIENCE A LACK OF POWER AND THE WRENCH LIGHT COMES ON WITH DTCS P0123 / P0222 STORED IN MEMORY. WRENCH LIGHT: POWERTRAIN MALFUNCTION / REDUCED POWER WARNING LIGHT DTC: P0123:00 TP SENSOR NO.1 CIRCUIT HIGH INPUT. DTC: P0222:00 TP SENSOR NO. 2 CIRCUIT LOW INPUT....
09-008-15-2991B — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SOME CUSTOMERS MAY COMPLAIN ABOUT ONE OR MORE OF THE FOLLOWING CONCERNS. 1. SMS/TEXT CANNOT BE DOWNLOADED WHEN CONNECTED VIA BLUETOOTH. 2. OPERATIONAL CONCERNS WHEN PLAYING A MEDIA DEVICE (IPOD, USB STICK ETC.) CONNECTED VIA THE USB PORT. A. AFTER THE IGNITION IS TURNED ON, IT TAKES A LONG TIME...
09-020-14-2913C — ELECTRICAL SYSTEM:SOFTWARE
SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.854 OR LATER).NAVIGATION SYSTEM FREEZES.MESSAGE WAITING FOR VALID GPS SIGNAL IS SHOWN IN THE MENU BAR OF NAVIGATION DISPLAY FOR SEVERAL MINUTES.VEHICLE SYMBOL IS OFF ROAD WHILE DRIVING / WRONG POSITION OF...
09-020-14-2913A — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 10.852 OR LATER). VEHICLE ICON JUMPS AROUND OR VIBRATES. CAUTION: DO NOT USE THE FACTORY RESET FOR RETAIL VEHICLES. OTHERWISE, PERSONAL SETTINGS (SUCH AS DISPLAY AND SOUND ADJUSTMENTS) WILL BE LOST, INCLUDING...
05-001-14-2876A — EQUIPMENT
SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING CONCERNS:ENGINE SURGING CONCERN WHEN THE VEHICLE IS DRIVEN UP HILL WITH THE CRUISE CONTROL ON.SHIFT SHOCK WHEN SHIFTING FROM N, R OR FROM P TO D.SHIFT SHOCK WHEN DOWN SHIFTING FROM 5 TO 4.ENGINE SURGE CAUSE: DUE TO AN INADEQUATE...
05-001-14-2876A — ENGINE
SOME VEHICLES MAY EXPERIENCE ONE OR MORE OF THE FOLLOWING CONCERNS:ENGINE SURGING CONCERN WHEN THE VEHICLE IS DRIVEN UP HILL WITH THE CRUISE CONTROL ON.SHIFT SHOCK WHEN SHIFTING FROM N, R OR FROM P TO D.SHIFT SHOCK WHEN DOWN SHIFTING FROM 5 TO 4.ENGINE SURGE CAUSE: DUE TO AN INADEQUATE...
Showing 10 of 21 technical service bulletins.
NHTSA Investigations for the 2013 MAZDA CX-9
NHTSA has opened 1 investigation into potential safety defects in the 2013 MAZDA CX-9.
Other Model Years of the MAZDA CX-9
- 2008 MAZDA CX-9 — 234 complaints
- 2009 MAZDA CX-9 — 65 complaints
- 2010 MAZDA CX-9 — 192 complaints
- 2011 MAZDA CX-9 — 207 complaints
- 2012 MAZDA CX-9 — 263 complaints
- 2013 MAZDA CX-9 (current)
- 2014 MAZDA CX-9 — 73 complaints
- 2015 MAZDA CX-9 — 45 complaints
- 2016 MAZDA CX-9 — 140 complaints
- 2017 MAZDA CX-9 — 76 complaints
- 2018 MAZDA CX-9 — 158 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA CX-5 — 3,005 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints