2011 MAZDA CX-9 — Problems, Recalls & Safety Data
N/A
Safety Rating
207
Owner Complaints
4
Recalls
14
Service Bulletins
1
Investigation
Overview of the 2011 MAZDA CX-9
The 2011 MAZDA CX-9 has received a total of 207 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 5 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE. 14 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Service Brakes (97 complaints), Power Train (24 complaints), and Air Bags (22 complaints).
Recalls for the 2011 MAZDA CX-9
NHTSA has recorded 5 recalls for the 2011 MAZDA CX-9, potentially affecting up to 817,660 vehicles.
Recall 19V782000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 69,879 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3,...
View full details →Recall 18V717000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 155,436 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6,...
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for...
View full details →Recall 17V429000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 205,377 vehicles affected
Defect: Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture...
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30,...
View full details →Recall 15V451000 — SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
| 193,484 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois,...
View full details →Recall 15V451000 — SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
| 193,484 vehicles affected
Defect: Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois,...
View full details →Owner Complaints for the 2011 MAZDA CX-9
207 complaints have been filed with NHTSA for the 2011 MAZDA CX-9. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Service Brakes | 97 | 4 | 0 | 0 | 0 |
| Power Train | 24 | 0 | 1 | 0 | 0 |
| Air Bags | 22 | 4 | 0 | 2 | 0 |
| Engine | 15 | 0 | 2 | 0 | 0 |
| Electrical System | 5 | 0 | 2 | 0 | 0 |
| Suspension | 5 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 5 | 0 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 4 | 0 | 0 | 0 | 0 |
| Steering | 4 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 4 | 1 | 0 | 0 | 0 |
| Exterior Lighting | 3 | 0 | 0 | 0 | 0 |
| Wheels | 3 | 0 | 0 | 0 | 0 |
| Seat Belts | 2 | 1 | 0 | 0 | 0 |
| Service Brakes Hydraulic | 2 | 0 | 0 | 0 | 0 |
| Equipmentelectricalanti Theft Devices | 1 | 0 | 0 | 0 | 0 |
| Fuel System Gasoline | 1 | 0 | 0 | 0 | 0 |
| Power Traintransfer Case 4 Wheel Drive | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulicpower Assistvacuum | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
| Suspensionfrontcontrol Arm | 1 | 0 | 0 | 0 | 0 |
| Suspensionfrontcontrol Armlower Arm | 1 | 0 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Traction Control System | 1 | 0 | 0 | 0 | 0 |
| Visibilitydefrosterdefoggerhvac Systemfanmotor | 1 | 0 | 0 | 0 | 0 |
| Visibilitysunmoon Roof Assembly | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determined. The contact stated that twice in the day before the unintended acceleration, the vehicle jerked forward in traffic however, the contact attributed the issue to the brake pedal not being firmly depressed or the clutch not properly engaged while shifting gear. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 173,000.
The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determined. The contact stated that twice in the day before the unintended acceleration, the vehicle jerked forward in traffic however, the contact attributed the issue to the brake pedal not being firmly depressed or the clutch not properly engaged while shifting gear. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 173,000.
While driving the side airbags exploded and I had to stop in the middle of the street, get vehicle towed to mazda dealer in Alpharetta, GA Now, im without a vehicle. What do I do now?
The contact owns a 2011 Mazda CX-9. The contact stated that while driving at an undisclosed speed and making a turn, the contact lost control of the vehicle, and the front driver's side suspension lowered to the ground. The vehicle was towed to an independent mechanic, who determined that the subframe was severely rusted, causing the control arm to detach. The contact was informed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
The contact owns a 2011 Mazda CX-9. The contact stated that while driving at an undisclosed speed and making a turn, the contact lost control of the vehicle, and the front driver's side suspension lowered to the ground. The vehicle was towed to an independent mechanic, who determined that the subframe was severely rusted, causing the control arm to detach. The contact was informed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Safety Rating for the 2011 MAZDA CX-9
NHTSA has not yet tested the 2011 MAZDA CX-9 in its New Car Assessment Program.
Technical Service Bulletins for the 2011 MAZDA CX-9
Mazda Motor Corp. has issued 14 technical service bulletins (TSBs) for the 2011 MAZDA CX-9. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SA-068-20 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The infotainment screen displays a warning message "A program cannot be read. Please consult to a dealer" after battery replacement. ïÃÂ÷ KAM reset does not correct the concern. ïÃÂ÷ The navigation map disc cannot be ejected. ïÃÂ÷ The Diagnostic Mode cannot be entered.
MT-002-19 — ENGINE AND ENGINE COOLING
If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely. Metallic debris from the old engine (with catastrophic internal mechanical failure) may rest...
SA-021-19a — ELECTRICAL SYSTEM
Some vehicles may experience a clock failure after a battery disconnect. The clock shows dotted lines and cannot be reset. Mazda is aware of this issue and is working on a permanent solution. Perform Interim Repair Procedure. This service alert will be revised when a final countermeasure repair is available.
02-004-19-3574 — STEERING
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
00-001-19-3560 — EQUIPMENT
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create...
SSP92 — EQUIPMENT
Abnormal Noise & Oil Leak from power transfer Unit Warranty Extension Program - Special Service Program (SSP) 92 extended.
09-017-16-3169 — STRUCTURE:BODY:DOOR
SOME VEHICLES MAY EXHIBIT A RATTLE NOISE AND/OR WIND NOISE FROM THE FRONT DOOR GLASS AREA WHILE DRIVING THE VEHI-CLE. THIS IS CAUSED BY A DEFORMED GLASS RUN CHANNEL (A). THE DEFORMED AREA IS LOCATED AT THE UPPER REAR CORNER OF THE RUN CHANNEL AND IS CAUSED BY REPEATED DOOR...
01-008-16-3162 — ENGINE
SOME VEHICLES MAY EXHIBIT AN ENGINE COOLANT LEAK (A) BETWEEN THE LOWER RADIATOR HOSE (B) AND THE THERMOSTAT HOUSING (C). THE LOWER RADIATOR HOSE HAS BEEN MODIFIED TO IMPROVE SEALING PERFORMANCE.
0101015 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
Noise from fuel tank insulator Some vehicles may exhibit an unusual noise while driving the vehicles The noise may be caused by a broken fuel tank (B) insulator (A) that is haning down and contacting the propeller shaft.
09-017-15-3023 — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SOME CUSTOMERS MAY NOTICE THE POWER WINDOW(S) ARE EITHER NOISY OR COMPLETELY INOPERATIVE WHILE OPERATING THE POWER WINDOW SWITCH. THIS MAY BE DUE TO THE POWER WINDOW MOTOR GEAR HAVING CHIPPED OR DAMAGED TEETH. TO ELIMINATE THIS CONCERN, THE POWER WINDOW MOTOR HAS BEEN IMPROVED BY REDUCING THE FORCE APPLIED...
Showing 10 of 14 technical service bulletins.
NHTSA Investigations for the 2011 MAZDA CX-9
NHTSA has opened 1 investigation into potential safety defects in the 2011 MAZDA CX-9.
Other Model Years of the MAZDA CX-9
- 2007 MAZDA CX-9 — 98 complaints
- 2008 MAZDA CX-9 — 234 complaints
- 2009 MAZDA CX-9 — 65 complaints
- 2010 MAZDA CX-9 — 192 complaints
- 2011 MAZDA CX-9 (current)
- 2012 MAZDA CX-9 — 263 complaints
- 2013 MAZDA CX-9 — 77 complaints
- 2014 MAZDA CX-9 — 73 complaints
- 2015 MAZDA CX-9 — 45 complaints
- 2016 MAZDA CX-9 — 140 complaints
Other MAZDA Models
- MAZDA MAZDA3 — 3,974 total complaints
- MAZDA 626 — 3,877 total complaints
- MAZDA CX-5 — 3,005 total complaints
- MAZDA MAZDA6 — 2,906 total complaints
- MAZDA TRIBUTE — 2,830 total complaints
- MAZDA CX-7 — 1,539 total complaints
- MAZDA PROTEGE — 1,377 total complaints
- MAZDA MPV — 1,156 total complaints