2019 KEYSTONE COUGAR — Problems, Recalls & Safety Data
N/A
Safety Rating
16
Owner Complaints
8
Recalls
1
Service Bulletin
0
Investigations
Overview of the 2019 KEYSTONE COUGAR
The 2019 KEYSTONE COUGAR has received a total of 16 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 11 recall campaigns affecting this vehicle, covering issues with TIRES, STRUCTURE:FRAME AND MEMBERS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS. 1 technical service bulletin have been issued by Keystone RV Company for this model year. The most commonly reported problems involve the Suspension (3 complaints), Equipmentrecreational Vehicletrailer (2 complaints), and Electrical System Integrated Trailer Brake Control (1 complaint).
Recalls for the 2019 KEYSTONE COUGAR
NHTSA has recorded 11 recalls for the 2019 KEYSTONE COUGAR, potentially affecting up to 212,592 vehicles.
Recall 22V209000 — TIRES
| 513 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Consequence: Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Remedy: Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number...
View full details →Recall 22V209000 — STRUCTURE:FRAME AND MEMBERS
| 513 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Consequence: Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Remedy: Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number...
View full details →Recall 21V708000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
| 95,885 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Consequence: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
View full details →Recall 21V708000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
| 95,885 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Consequence: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
View full details →Recall 21V380000 — STRUCTURE:FRAME AND MEMBERS
| 1,990 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Consequence: A buckled frame rail can increase the risk of a crash.
Remedy: Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at...
View full details →Recall 21V380000 — SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:HANGER,BRACKET
| 1,990 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Consequence: A buckled frame rail can increase the risk of a crash.
Remedy: Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at...
View full details →Recall 20V398000 — EQUIPMENT:ELECTRICAL
| 8,313 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Consequence: If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Remedy: Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is...
View full details →Recall 18V843000 — POWER TRAIN:AXLE HUBS
| 982 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause the bearings to overheat and fail.
Consequence: If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
Remedy: Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.
View full details →Recall 18V723000 — SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
| 1,276 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to burnout or cause the hub to overheat.
Consequence: If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Remedy: Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact...
View full details →Recall 18V383000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 5,151 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.
Consequence: If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.
Remedy: Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.
View full details →Recall 18V320000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 94 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar fifth-wheel trailers, models 28SGS and 27RLS. The propane compartment may not have been sealed properly during manufacturing, which if there were a propane leak, could allow the propane gas to seep into the living quarters.
Consequence: A propane leak into the living area can increase the risk of injury or fire.
Remedy: Keystone will notify owners, and dealers will seal the inside of the LP compartment along the floor line and side wall, free of charge. The recall began on June 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's...
View full details →Owner Complaints for the 2019 KEYSTONE COUGAR
16 complaints have been filed with NHTSA for the 2019 KEYSTONE COUGAR. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Suspension | 3 | 0 | 0 | 0 | 0 |
| Equipmentrecreational Vehicletrailer | 2 | 0 | 0 | 0 | 0 |
| Electrical System Integrated Trailer Brake Control | 1 | 0 | 0 | 0 | 0 |
| Equipment | 1 | 0 | 0 | 0 | 0 |
| Equipmentrecreational Vehicletrailerplumbing | 1 | 0 | 0 | 0 | 0 |
| Parking Brake | 1 | 0 | 0 | 0 | 0 |
| Power Trainaxle Assembly | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Structurebodystepladder | 1 | 0 | 0 | 0 | 0 |
| Structureframe And Members | 1 | 0 | 0 | 0 | 0 |
| Suspensionmultiple Axle | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
2019 KEYSTONE COUGAR. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-380. THE CONSUMER STATED WANTS CAMPING WORLD TO RESCIND THE SALE OF THE RV, AND SATISFY THE OUTSTANDING BALANCE DUE UNDER THE SECURITY AGREEMENT AND REIMBURSED FOR THE EXPENSES INCURRED RELATING TO THE RV.
The contact owns a 2019 Keystone Cougar Fifth Wheel RV. The contact stated that while driving she was notified by another driver that the RV was leaning to the right and that the tires were not touching the roadway. The contact stated that she stopped to inspect and noticed that the tires on the driver’s side had no issues however, the passenger’s side tandem front and rear tires had moved closer together. The contact stated that the axle had moved, causing the failure. The contact stated that the RV was taken to a dealer where the failure was diagnosed as a welding failure where the axle was not connected to the frame correctly. The RV was taken to a welder to be repaired. The welder re-welded the axle to the subframe and added additional support. The manufacturer was not made aware of the failure.
The contact owns a 2019 Keystone Cougar Fifth Wheel RV. The contact stated that while driving she was notified by another driver that the RV was leaning to the right and that the tires were not touching the roadway. The contact stated that she stopped to inspect and noticed that the tires on the driver’s side had no issues however, the passenger’s side tandem front and rear tires had moved closer together. The contact stated that the axle had moved, causing the failure. The contact stated that the RV was taken to a dealer where the failure was diagnosed as a welding failure where the axle was not connected to the frame correctly. The RV was taken to a welder to be repaired. The welder re-welded the axle to the subframe and added additional support. The manufacturer was not made aware of the failure.
The contact owns a 2019 Keystone Cougar. The contact was attempting to remove debris from the roof of the RV; while climbing up the attached ladder, the roof mount screws to the ladder failed causing the left side of the ladder to detach from the roof and become unsecured. During the failure no injuries were sustained. The manufacturer and dealer were notified of the failure but no assistance was provided. The failure mileage was 7,500.
The contact owns a 2019 Keystone Cougar. The contact noticed that the antenna was missing from the trailer. The dealer was not contacted. The antenna was not replaced. The manufacturer was notified of the failure. The contact stated that the VIN was not included in NHTSA Campaign Number: 20V398000 (Equipment). The approximate failure mileage was unknown.
Safety Rating for the 2019 KEYSTONE COUGAR
NHTSA has not yet tested the 2019 KEYSTONE COUGAR in its New Car Assessment Program.
Technical Service Bulletins for the 2019 KEYSTONE COUGAR
Keystone RV Company has issued 1 technical service bulletin (TSBs) for the 2019 KEYSTONE COUGAR. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
19-356 — EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
NHTSA Investigations for the 2019 KEYSTONE COUGAR
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the KEYSTONE COUGAR
- 2014 KEYSTONE COUGAR — 7 complaints
- 2015 KEYSTONE COUGAR — 7 complaints
- 2016 KEYSTONE COUGAR — 9 complaints
- 2017 KEYSTONE COUGAR — 3 complaints
- 2018 KEYSTONE COUGAR — 7 complaints
- 2019 KEYSTONE COUGAR (current)
- 2020 KEYSTONE COUGAR — 5 complaints
- 2021 KEYSTONE COUGAR — 3 complaints
- 2022 KEYSTONE COUGAR — 3 complaints
- 2023 KEYSTONE COUGAR — 1 complaint
Other KEYSTONE Models
- KEYSTONE MONTANA — 186 total complaints
- KEYSTONE RAPTOR — 76 total complaints
- KEYSTONE SPRINGDALE — 68 total complaints
- KEYSTONE ALPINE — 65 total complaints
- KEYSTONE OUTBACK — 58 total complaints
- KEYSTONE FUZION — 56 total complaints
- KEYSTONE SPRINTER — 56 total complaints
- KEYSTONE LAREDO — 39 total complaints