2019 KEYSTONE COUGAR Suspension Problems

The contact owns a 2019 Keystone Cougar. The contact stated that upon exiting the vehicle, the contact noticed that the fiberglass outside of one of the rear slides was cracked. The vehicle was taken to a local dealer where it was diagnosed with the fiberglass needing to be replaced. The vehicle was repaired but the failure recurred a year later. The contact then received notification of NHTSA campaign number: 21V380000 (Suspension, Structure) and was relating the failure to the recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was unknown.

COMPANY DEFECT TANDEM AXLES ARE NOT PARALLEL WITH ONE ANOTHER BY 1.5" THIS MAKES A BIG SAFETY ISSUE FOR MY FAMILY AND EVERY ONE ON THE ROADS! COMPANY REFUSES TO FIX THE ISSUE THEY SAID ITS WITHIN SPECS. THE CAMPER PULLS LEFT ALL THE TIME WHEN TOWING. THE FRONT TANDEM AXLE IS TURNING LEFT BY 1.5"

TL* THE CONTACT OWNS A 2019 KEYSTONE COUGAR TRAVEL TRAILER. WHILE TRAVELING TO A CAMPGROUND, THE DEXTER AXLE FAILED AND THE REAR PASSENGER SIDE WHEEL DETACHED. THE TRAILER WAS LEFT AT THE CAMPGROUND AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. *DT*TP CONSUMER STATED THE RECALL IS SAFETY NOTICE 19-340. DEXTER AXLE INNER BEARING INSUFFICIENT GREASE AFFECTING MODELS WITH D44 AXLES - COUGAR 22. RBS. IT IS ON THE NHTSA WEBSITE 1/25/2019. ALSO, I FAILED TO MENTION THAT WE WERE WITHOUT THE CAMPER FOR AT LEAST 3 MONTHS DUE DEALERSHIP HAVING THE CAMPER FOR OTHER/UNRELATED WARRANTY WORK. INVALID VIN.*JB *TR *TP PICTURES ATTACHED*JB*DT*TP