2023 KEYSTONE COUGAR — Problems, Recalls & Safety Data
N/A
Safety Rating
1
Owner Complaint
1
Recall
1
Service Bulletin
0
Investigations
Overview of the 2023 KEYSTONE COUGAR
The 2023 KEYSTONE COUGAR has received a total of 1 safety complaint filed with the National Highway Traffic Safety Administration (NHTSA). There has been 1 recall campaign affecting this vehicle, covering issues with STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT. 1 technical service bulletin have been issued by Keystone RV Company for this model year. The most commonly reported problem area is the Structure (1 complaint).
Recalls for the 2023 KEYSTONE COUGAR
NHTSA has recorded 1 recall for the 2023 KEYSTONE COUGAR, potentially affecting up to 276 vehicles.
Recall 23V169000 — STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
| 276 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling certain 2022-2023 Cougar travel trailers. These vehicles may have been manufactured without an emergency exit window.
Consequence: Without an emergency exit window, there would not be a second way for occupants to exit the vehicle during an emergency, increasing the risk of injury.
Remedy: Dealers will inspect, and replace the window if necessary, free of charge. Owner notification letters were mailed March 29, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-440.
View full details →Owner Complaints for the 2023 KEYSTONE COUGAR
1 complaint has been filed with NHTSA for the 2023 KEYSTONE COUGAR. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Structure | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2023 Keystone Cougar. The contact stated that the emergency exit window casing was too long and the inside window glass did not fit evenly. The contact stated that the window casing was unusually wider than the frame unit. The contact received recall NHTSA Campaign Number: 23V169000 (Structure). The recall repair was completed. However, excessive caulking and screws were applied, and the recall repair was not completed proficiently. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 10.
Safety Rating for the 2023 KEYSTONE COUGAR
NHTSA has not yet tested the 2023 KEYSTONE COUGAR in its New Car Assessment Program.
Technical Service Bulletins for the 2023 KEYSTONE COUGAR
Keystone RV Company has issued 1 technical service bulletin (TSBs) for the 2023 KEYSTONE COUGAR. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
23-443 — STRUCTURE
It has been determined that the mid-deck on some Cougar 2700BH units may have a seam in the flooring in the front bedroom causing the floor to be uneven.
NHTSA Investigations for the 2023 KEYSTONE COUGAR
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the KEYSTONE COUGAR
- 2018 KEYSTONE COUGAR — 7 complaints
- 2019 KEYSTONE COUGAR — 16 complaints
- 2020 KEYSTONE COUGAR — 5 complaints
- 2021 KEYSTONE COUGAR — 3 complaints
- 2022 KEYSTONE COUGAR — 3 complaints
- 2023 KEYSTONE COUGAR (current)
- 2025 KEYSTONE COUGAR — 0 complaints
Other KEYSTONE Models
- KEYSTONE MONTANA — 186 total complaints
- KEYSTONE RAPTOR — 76 total complaints
- KEYSTONE SPRINGDALE — 68 total complaints
- KEYSTONE ALPINE — 65 total complaints
- KEYSTONE OUTBACK — 58 total complaints
- KEYSTONE FUZION — 56 total complaints
- KEYSTONE SPRINTER — 56 total complaints
- KEYSTONE LAREDO — 39 total complaints