2015 FORD MUSTANG Back Over Prevention Problems

The contact owns a 2015 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (BACK OVER PREVENTION) and 25V614000 (SEAT BELTS). The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R), and occasionally a blank screen was displayed. The message "Rear-view Camera Unavailable - Contact Dealer" was displayed. The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer. The dealer inspected the rearview camera and informed the contact that the camera had passed the inspection and the recall repair was not needed. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 25V614000 (Seat Belts) and 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the safe operation of the vehicle. The contact stated that the rearview camera had not been working properly since the vehicle was purchased. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000.

The contact owns a 2015 Ford Mustang. The contact stated that the back over prevention camera intermittently failed to operate as needed while the vehicle was shifted into reverse(R). The contact stated that the camera image either displayed a blank image or the camera displayed an inaccurate distance between objects. As a result, the contact stated that while reversing into the driveway at approximately 5 MPH, the rearview camera displayed an inaccurate image and the distance between the vehicle and another vehicle parked in the driveway. As a result of the discrepancy, the contact struck the parked vehicle, which damaged the rear quarter panel of his vehicle but there was no damage to the other vehicle. Due to the low impact of the crash, the contact was not injured and an air bag did not deploy. There was no Police report filed. The contact then received notification of NHTSA Campaign...

The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the back-over prevention camera screen independently turned off and on. In addition, the error message indicated to contact the dealer for assistance. The contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the parts for the recall repair were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,000.

The contact owns a 2015 Ford Mustang. The contact stated that while in reverse(R), the rearview camera failed to display an image of the rear of the vehicle, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rearview camera. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention); and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.

The contact owns a 2015 Ford Mustang. The contact received the recall letter related to NHTSA Campaign Number: XXX (Back Over Prevention). While reversing, the camera was flickering. The vehicle was taken to the local dealer, where it was diagnosed, and the dealer informed the contact that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the back-over prevention camera was flickering and became inoperable. The key fob and button were not working to open the trunk. The contact had to climb through the vehicle to enter the trunk. There were no warning lights illuminated. The vehicle was taken to another local dealer, [XXX] [XXX] ); who confirmed that the repair was not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the repair was not available. The failure mileage was approximately 75,000. INFORMATION REDACTED...

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was dropped off at the dealer for service and remained at the dealer for two days. The contact was then informed that the mechanic in charge of servicing the recall was out sick; the dealer was uncertain if the recall repair had been serviced prior to the mechanic's absence. The contact chose to take possession of the vehicle, and the recall was removed from the vehicle. Recently, the contact stated that the trunk failed to open manually or with the key fob. The contact decided to tie a string to the emergency truck release, which was inserted through the back seat to open the trunk. The vehicle was taken to another dealer, where the contact was informed that the wiring to the trunk and backup camera were all connected....

See attached document for complaint.

The contact owns a 2015 Ford Mustang. The contact stated that the back-over prevention camera had failed. The vehicle was taken to the dealer who informed the contact that since the vehicle had not experienced the failure at the time the VIN was attached to NHTSA Campaign Number: 22V082000 (Back Over Prevention), the recall was considered closed, and the vehicle could no longer be repaired under the recall. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 51,000.

The contact owns a 2015 Ford Mustang. The contact stated that the vehicle was repaired under an unidentified NHTSA Campaign Number; however, two days after the recall remedy was completed, the digital screen failed to display the rearview image as intended but instead displayed a connection error message. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the costs. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

The contact's husband owns a 2015 Ford Mustang. The contact while reversing, the rearview camera image was distorted and black. The contact stated that the failure had increased, causing the rearview camera to become inoperable. Additionally, the contact stated that the tailgate had failed to open while using the key fob, while pressing the tailgate release switch inside the cabin and the release button on the decklid. The vehicle was taken to the dealer, where it was diagnosed that the decklid wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention) because the VIN was not included. The failure mileage was approximately 42,000.

The contact owns a 2015 Ford Mustang. The contact stated that the local dealer had previously marked the NHTSA Campaign Number: 22V082000 (Back Over Prevention) recall repair as completed because no failure was found upon inspection of the vehicle. The contact stated that the trunk later failed to open, and the trunk emergency release mechanism was inoperable. The vehicle was taken to another dealer, where it was diagnosed that the deck lid wiring harness had failed, and the failure was related to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The dealer sent a diagnostic report to the manufacturer; however, the manufacturer declined to cover the repair. The manufacturer informed the dealer that another dealer had already marked the recall as complete upon inspection of the vehicle. The vehicle was not repaired. The failure mileage was approximately 15,600.

The contact owns a 2015 Ford Mustang. The contact stated while driving at various speeds and while the vehicle was parked, the windows went up and down, the doors unlocked, the back-over prevention camera engaged, the trunk opened, and the exterior lights engaged independently. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the harness that extended from the rear to the front of the vehicle had failed. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage approximately 85,000.

The contact owns a 2015 Ford Mustang. The contact stated while operating the vehicle, the back-over prevention camera displayed a distorted screen. The vehicle was taken to the local dealer and serviced under NHTSA Campaign Number: 22V082000 (Back Over Prevention). After retrieving the vehicle, the failure was still present. The contact stated that the back-over prevention camera display became inoperable and only a blank screen was displayed. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 96,000.

The contact owns a 2015 Ford Mustang. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was repaired. The contact stated that while reversing, the camera became inoperable. The image was not available, and the check with the dealer message was displayed. The vehicle was taken back to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 73,000.

The contact owns a 2015 Ford Mustang. The contact stated that he received the recall notification for NHTSA Campaign Number: 22V082000 (Back Over Prevention) four years ago. The contact stated that every time he scheduled the appointment to have the recall repair completed at the dealer, it was informed that the part was not available to complete the repair. The contact stated that while he was driving in reverse mode, he noticed the back-over prevention camera was inoperable. The vehicle was taken to the dealer, where the contact was informed again that the part was on backorder. The vehicle was not repaired. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000....

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated Ford didn't provide any type of repair and now wants to charge for a camera replacement.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact had been observing an intermittent problem with the back-up camera for more than 5 years. The contact had taken the vehicle to a dealer who diagnosed that the camera needed to be replaced; however, the part was not available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 54,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated while reversing approximately 2 MPH, the camera image was frozen on the display. The contact stated that the failure was intermittent; however, soon became a constant failure. The contact had not taken the vehicle to a dealer. The vehicle had not been diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the back over prevention camera failed to display the rear view from the vehicle intermittently. The approximate failure mileage was 36,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not available. The contact stated that while in reverse, the rear-view camera displayed a blank screen. No warning light was illuminated. The vehicle was taken to the dealer and it was confirmed that parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the rearview camera turned on briefly and turned off. The contact stated that the failure had been reoccurring increasingly. The contact later received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). However, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that they could not assist as parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact that the parts were on back order. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the contact stated that when the vehicle was shifted in reverse position, the rearview camera displayed a blank or distorted screen without warning. As a result, almost caused an accident. The vehicle was taken to the dealer where the contact was informed that the parts to do the repair were unavailable. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that parts were unavailable. The failure mileage was approximately 36,000.

The contact owns a 2015 Ford Mustang. The contact stated while attempting to shift into reverse the Back Over Prevention camera was inoperable. There were no warning lights illuminated; however, there was an unknown error message displayed. The contact also stated there was a trunk failure that affected the operation of the camera. The contact related the failure to NHTSA Campaign Number 22V082000 (Back Over Prevention) however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and 20V331000 (Latches/Locks/Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that the passenger’s side door ajar warning light was illuminated while the door was securely closed. Additionally, the back over protection camera occasionally went black; however, the camera regained proper function after a message appeared on the instrument cluster. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the back over prevention camera was inoperable. The contact stated that the screen was completely black and showed nothing on the display. The contact stated that at the time of failure there was no warning light illuminated. The contact stated that he researched and repaired the camera himself. The contact stated that the dealer should replace the harness, as there was a recall however, the VIN was not included in NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was 15,000.