NHTSA Complaint #11689333 — 2015 FORD MUSTANG

The contact owns a 2015 Ford Mustang. The contact received the recall letter related to NHTSA Campaign Number: XXX (Back Over Prevention). While reversing, the camera was flickering. The vehicle was taken to the local dealer, where it was diagnosed, and the dealer informed the contact that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the back-over prevention camera was flickering and became inoperable. The key fob and button were not working to open the trunk. The contact had to climb through the vehicle to enter the trunk. There were no warning lights illuminated. The vehicle was taken to another local dealer, [XXX] [XXX] ); who confirmed that the repair was not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the repair was not available. The failure mileage was approximately 75,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)