2021 FORD EXPLORER Unknown Or Other Problems

Recently purchased a vehicle that had just previously got a recall 23S55 3 weeks prior. Upon receiving the vehicle there was a slight clicking noise when going into gear. i took the vehicle to a ford dealer and they investigated the recall remedy was installed improper from the dealership and the vehicle was unsafe to drive the rear subframe of the car moves and has free play which made is very unsafe to drive . . While calling the dealership back that did the recall work they refused to take responsibility . i then put in a repair order through ford and they denied repairs for the recall mishap . I am being stuck with a $3500 bill for a recall that was installed improper.

The sunroof shade cover has become unattached to the rollers on the sunroof track. This causes sagging of the sunroof sunshade, and limits visibility while driving.

The drivers side door latch mechanism malfunctions and causes the door to unlatch or does not allow the door to latch. This is a safety hazard. I know two other ford owners with vehicles after 2021 that is having this same issue. This calls for a recall!

Sun roof fabric/covering came off tracks and is now sagging. Many forums on this issue. When driving if windows are down, the fabric flaps in the wind and sounds like it will fly off. I no longer drive with the windows down. If it continues to sag, could obstruct rear view.

The fabric from the moonroof has come loose on the sides and blocks rear visibility if open. This is apparently an issue with many vehicles.

The sliding roof mechanism for the sunroof failed and droops into the backseat impairing vision. This can be triggered accidentally while driving causing zero rear visibility. This is part of the sun roof that is the shade keeping the sun out of the car. With extremely little use on my 2021 ford explorer this mechanism has failed causing this dangerous malfunction. I found may posts in Facebook describing this same issue. [XXX] There’s just one example of many people having this issue. There’s component was taken to the Ford dealership where I was provided a verbal quote of more than $4,000 to fix, which is not feasible. There were no warning signs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The sunroof shade is sagging. It broke from one day to the next, and it’s blocking my rear view.

Sunshade is sagging. For the 2nd time.

Panaromic sunroof blind became lose and is sagging, causing an unsafe driving experience, making it difficult to see out rear view mirrors.

The sunroof sunshade snapped a clip off and now hangs down blocking the rear view. It is impossible to see out the back window. I have read on multiple sites that this is happening to many of these SUVs and it's an extremely expensive and difficult fix. It's very dangerous and I won't even let my girlfriend drive it anymore.

SUNROOF SHADE HAS FALLEN OFF TRACKS WHILE DRIVING

My vehicle is experiencing exhaust fume issue where the exhaust fumes are entering into the cabin for Explorer and Aviator models (Any model with the 3.0L Ecoobost). Upon inspection by 3rd party mechanic, it can be determined that the problematic catalytic converters that are not the one piece cast was installed on my vehicle from the factory. Speaking to other ST and Interceptor owners, the problem seems widespread to every 2021 model that Ford installed the multipiece welded catalytic converters. Apparently the cast part fairs better and is not subject to cracks. The recall originally covered the left side catalytic converter but the flawed design also affects the right side catalytic converter where many owners are experiencing this issue. This has affected all 3.0L Ecoboost engine vehicles. [XXX] I believe the recall should have extended to cover all 2020 and 2021 model year vehicles. There are forum posts where owners...

Roof window cover/headliner has come loose and is impeding full vision to the rear of the car while the headliner is retracted.

When operating the sunshade a plastic clip sprung from the assembly mechanism that retracts the shade towards my face. Now the shade is obstructing my vision of the road and I am concerned that I am going to run over someone and/or something.

LED LIGHT ISSUE. PASSENGER SIDE LOW BEAM. LIFETIME OF LED SHOULD BE 45,000 HOURS OR 12-15 YEARS. IT IS NOT WORKING. FORD NEEDS TO GENERATE A REPAIR ALSO CURRENT WARRANTEE WORK NEEDS TO BE COMPLETED INCLUDING THE REAR CAMERA.

I bought the car brand new in 2021. It handled great, no issues, not even on extremely icy roads. The temporary fix for Recall 22S27 was done in July 2023 which was just a computer flash to set the park brake each time the car was put into park. Each time I put it in gear the car would make a loud noise as the park brake released. I immediately felt a difference when driving, it felt like the front end was "floating" and the car wasn't holding to the road. On dry roads it would be unstable if the road wasn't perfectly smooth. Driving in the winter on icy roads was scary, no control, it would fish back and forth. They performed the actual fix recall 23S55 in May 2024. They did not remove the temporary fix that sets the park brake. In January 2025 I was in a...

I bought my 2021 ford explorer limited brand new. I have never used the sunroof for my personal pleasure. I have opened it less than a handful of times, only to appease my grandson. The other day, I had my grandaon and I closed the sunroof, for maybe like the 4th time ever, and the sunshade liner started to sag. If this falls while I am driving I am afraid it may blind my driving. Should FORD have to pay for this defect? I am seeing forums all over the internet where this is happening to a lot of owners. Thanks for your time and help.

Sunroof shade won't open and bind down covering the rear mirror view

FOR THE PAST YEAR AND A HALD I HAVE TAKEN MY VEHICLE TO FORD IN ONTARIO BECAUSE IT HAS HAD NUMEROUS INCIDENTS THAT I AM AT A LIGHT AND THE VEHICLE COMPLETY SHUTS OFF. WHEN I HAVE TAKEN IT IN THEY RETURN IT STATING THAT NOTHING ID WRONG WITH THE CAR. THIS MONTH ALONE IT HAS HAPPENNED ATLEATT 5 TIMES. LATEST ONE BEING THIS MORNING ON MY WAY TO WORK. IT SHUT OFF LUCKYLY I AM GETTING FASTER AT 1ST PRESSING ON MY HAZARDS AND THEN RESUMING THE ENGINE AND TAKING OFF THE PARKING BRAKE I AM IN FEAR OF BEING IN A COLLISION. I CALLED DEALER TODAY THEY SAID ALL THEY CAN DO IS KEEP THE CAR AGAIN FOR SEVERAL DAYS BUT IF NOTHING IS FOUND AGAIN I HAVE TO PAY FOR THE RENTAL CAR OUT OF POCKET. THIS IS CRAZY AS MY SELF AND MY FAMILY ARE AT...

The auto/stop start system is malfunctioning. When I stop at a stop sign, or to turn left, the vehicle stops, but then does not turn on again when I press the gas pedal. Instead, I have to place the car in park and manually restart the engine. This has happened four times over a 2-month period. Sometimes it takes me 30 seconds to turn the car back on. This is harrowing when I am suddenly stuck in the middle of the road. I took my vehicle to the Ford Dealership after it happened three times. They had my vehicle for 3 weeks but could not find anything wrong, and the incident did not happen again. I’ve had my vehicle back for 6 days, and it happened again today at a stop sign. Suddenly, there was a message on my screen to place my car in park and restart the engine....

I was driving and pressed the button to open my sunroof (which has a powered sunshade) but the sunshade dropped down on top of the 2nd row seats, blocking my view through my rear view mirror and rear window completely. I made an appointment with my Ford dealer the next day. The dealer had my vehicle for over 30 days waiting for parts to fix the tensioner system that pulls the powered sunshade back in order for the sunroof to open. I've seen in multiple forums online that this has happened to a lot of other people that has this option on their Ford Explorers (2020-2024) models. This was definitely a safety hazard as I was unable to see anything behind me while I was moving and luckily I didn't panic. I pulled over slowly to the soft shoulder in order to try and get the sunshade to at least...

Automatic roll up sun shade for the sunroof sags and does not retract anymore, causing visibility issues as it droops down. Car is out of factory bumper to bumper warranty, currently 52k miles, and the aftermarket warranty does not cover the shade. Ford quoted over $2000 for fix, when this is a manufacturer's defect and many cars are affected.

Center console cup holder base failure causing items to fall through and into the interior of the console. My key fob fell through the bottom and required nearly an hour to be retrieved. The problem is persistent with anything placed into the cup holder. This issue is common and well documented on forums and social media.

Panoramic sunroof fail for 2nd time repair is close to 2000$ I’m not going to paid again this is a ford design issue not a owner fault Panoramic roof have some plastic click that hold the shade and they got brake or damage by itself causing the shade felt, ford rapair is close to 1.8k$ I paid one when I first bought the car now after the Texas freeze when I was closing the system I heard the clicks braking and then we have the same issue with the panoramic shade got weak and there is no way to fixed just the deal and the price is close to 2000$ for a internal design there is several people with this same issue this is a internal fault design not a owner fault

I was stoped at a red light with cars in front of me and behind me when with my foot on the break the car accelerated forward like my foot was on the gas pedal but my foot was not on pedal, the car surged forward and came close to hitting the car in front of me I pressed the break and got stopped didn’t happen again but sometimes I can feel the car wanting to keep surging forward when breaking. If there is a problem this could cause me to hit someone in the rear or even worse could hit a pedestrian in the crosswalk please check this out

Backup camera has failed again aftyer being programmed twice and replaced once under recall's. But now it's out completely. It has worked off and on since new.

Sun roof clips broke causing sunroof shade to sag

The electronic sunshade that covers the panoramic sunroof has malfunctioned and cannot be retracted fully. The sagging sun shade covers the rear window and blocks the view. I have taken it to the dealership for repair, but it is not covered under my extended warranty and is around $2000.00 to repair out of pocket. The dealership charged a $199.99 diagnostic fee to ascertain that it was the sunroof shade that had broken. There were no symptoms or warnings before this happened.

The rear axle bolt snapped. Causing the differential to fall out and rear wheel axles and driveshaft to break out of position.

Moon roof cover is sagging and interfering with visibility with the rear view mirror. There have been many incidents of the sagging occurring online in for forums. There have been no warning notices for this issue

My vehicle is having the blue screen & message to contact my dealer when in reverse. I understand there is a recall for this. I contacted ford to see why I haven't received a notice & am being told that it only affects certain vehicles yet I'm having the exact issue. It is a safety hazard due to low visibility behind the vehicle when in reverse.

Car has a delay when going into reverse & will move forward while in reverse then jerks into reverse. Also has a delay in going into drive from reverse. Not safe to back out into the road or doing a 3 point turn because of the delays. It happens all the time so the incident happens every day for me.

When vehicle is in reverse, the car still moves forward. Dealership said there is no fix. I was almost hit the other day because I couldn’t reverse quick enough.

Sunshade cover for sunroof malfunctioned and it hangs down causing a visibility issue as it obstructs the view from the rear view mirror. After doing a search on Reddit and the Ford forum, it seems to be a common issue. My vehicle only has 35,000 miles on it and this should not be happening.

I purchased my Explorer used last March. The window switches, on driver and passenger sides (front seats and rear seats) have the black metal pieces peeling off the switch. Metal pieces are sharp and I continue to cut my fingers on them. The dealer shows the recall did not affect my car, yet they are all in need of replacement. My vehicle has faulty window switches and I am asking Ford to replace them under recall or warranty.

Fuel Sloshing When vehicle accelerates, brakes, or turns, the fuel moves within the tank, creating waves and sloshing. This can be heard as well when you come to a stop and road noise is less. You can also feel the sloshing on your foot under the driver's side. Excessive fuel sloshing can lead to instability, affecting the vehicle's center of gravity and causing handling issues, especially in extreme maneuvers. I've reported to dealership and Ford manufacturer but they say this is normal operation of vehicle.

Queja por reparación defectuosa de recall en mi Ford Explorer Estimados Señores: Por medio de la presente, me dirijo a ustedes para expresar mi profunda insatisfacción con el servicio recibido en su concesionario relacionado con un problema de recall en mi Ford Explorer [indicar modelo y año del vehículo], cuya reparación, realizada bajo su supervisión, no ha sido adecuada. En los primeros meses de 2024, llevé mi vehículo a sus instalaciones debido a un recall emitido por Ford, relacionado con un sonido de media frecuencia resonante (de tono profundo) que se manifiesta al conducir a baja velocidad sobre superficies irregulares. Según se me informó, este problema fue causado por un defecto en una pieza, la cual supuestamente fue reemplazada en su momento. Sin embargo, después de meses de lidiar con el inconveniente inicial y tras un extenso tiempo de espera, el problema parecía haberse solucionado temporalmente. Desafortunadamente, en noviembre de...

Recently brought my 2021 Ford Explorer with 100,000 miles in for what I thought was a wheel bearing issue. The mechanic reports the entire rear end is gone and needs to be replaced. I’ve owned at least 4 Explorers all driven well over 170,000 without ever having this issue. This car also spent the first 3/4 months I owned it at the Ford garage getting the electrical replaced and “brains”. The crash alert system malfunctioned as did the locking system.

The class three hitch receiver is well above an acceptable tolerance causing the hitch to move within the receiver and cause damage to the receiver. This abundance of "play" in the receiver was duplicated with a brand new hitch as well. My safety as well as others was put at risk through the risk of excessive torque being applied to the hitch/receiver through it's overly large size potentially causing it to break. This problem has not been reproduced or confirmed by a dealer nor been inspected. The part has not failed, but is likely to fail through continued use. ***Plastic deformation has occurred within the hitch receiver because of its excessive size.

I am writing to provide an update on the status of the recall (23V675) repair for my vehicle. Over a year ago, I was notified of a safety recall that affects my vehicle, making it unsafe by the standards set by the NHTSA. This issue, if not addressed, could cause a loss of the vehicle's forward power and significantly increases the risk of a crash or injury. Since receiving the recall notice, I have made multiple attempts to schedule the repair with the local ford dealership. Despite my efforts, I am still waiting for the necessary parts to become available, and the dealerships have been unable to provide specific date for when the repair will completed. I am concerned about continuing to drive a vehicle that is currently considered unsafe and poses a heightened risk to myself and others on the road. I am seeking assistance or guidance you may...

Air compressor fails while leaking Freon all over the engine creating an environmental hazard.

While driving down the interstate, the tires (rear passenger?) suddenly locked/stuck. This caused vehicle to lose control, 360, and slam into the guardrails. Prior to this incident, when the car was turned on, it stalled a bit like it was about to turn off. This lasted for a few seconds, but returned to normal. So may be a component of electrical and/or directly related to the rear tire. There were no warning messages. Driver was thankful injuries did not occur. Could have flipped, or slammed into other cars, trees, etc. This is a serious issue. While the vehicle was being loaded onto the wrecker, in neutral, the rear passenger tire was visibly stuck. This was observed by owner, husband, police officer and tow company. When offloading from the tow truck, the tire made a loud pop and movement returned to normal. Vehicle is currently at the shop (ford dealership). Will...

There was no incident yet. This concerns the ballistic panels mounted in the two front doors, the mounting tabs break and are broken in this vehicle and there is a TSB but Ford refuses to fix because they claim it's not a "Safety" issue which it is and because it has a salvage title. This needs to go to a recall or customer satisfaction "Safety issue". "SSM 51945 2020-2023 Police Interceptor Utility - Level III Ballistic Panel Mounting Tab Service Kit Now Available". "2020-2023 Police Interceptor Utility vehicles may require level III ballistic panels to be replaced due to broken mounting tabs. Level III ballistic panel mounting tab service kits are now available (right LB5Z-78201B68-F and left LB5Z-78201B69-F). Replacement of the level III ballistic panel assembly is not required for this condition. Level IV ballistic panels do not have removable mounting tabs and still require complete panel replacement. Level III...

When driving at low speed, every uneven thing in the road surface creates a low resonating frequency sound (deep base) through out the cabin.

FELT LINER ON THE BOTTOM OF VEHICLE HAS COME OFF WHILE DRIVING 3X. IN SNOW AND RAIN WITH FREEZING TEMPERATURES THE FELT LINER GETS WET AND HEAVY AND TIED UP IN THE TIRES. THE DESIGN AS WELL AS THE BOLTS CONTINUOUSLY FAIL.

The rear windshield shattered as I was driving. I did not hit anything, nor did anything hit the rear window. The temperature is -3. I had the defroster on and think the extreme cold mixed with the defroster caused the window to shatter. Is the glass faulty? Or the defroster?

I have a 2021 Ford Explorer ST that I purchased as a new vehicle. On 8/27/23 I was driving my vehicle to work. I noticed a loud humming noise upon acceleration when I was approximately 1 mile from work. I drove my car to work, parked it. I attempted to get a Ford dealership to service my vehicle and was informed that it would be "3-4 weeks before they could even look at the vehicle" (Siloam Springs Superior Ford). I managed to find a repair shop 2 miles from the hospital that I work at. As I was driving the vehicle to the shop for repair- the loud humming noise upon acceleration was still present- something very loud fell out from under my car. The right side catalytic converter (a pipe several feet long) was hanging down under my car. I am thankful I was driving at a speed <15...

I do realize there is a Recall for Back-up camera; which I've had issues with since early part of 2022 (we bought vehicle in April 2021). March of 2022 we had our suv to dealership about screen turning blue; which they supposedly did some deprogramming. Then, in July of 2022 had it back to dealership because the blue screen became worse; in which they said they replaced the whole system ( I have receipts/documents to prove this). Well, now when in Reverse we have blue screen or black. Occasionally when in drive while driving or sitting idling the screen either is blue, black or completely freezes to where none of options such as Navigation, hands-free calling, or anything can be done/used. I have video footages, I have pictures and the matter is only getting worse! I have called Ford Corporation, I have taken the suv recently to local dealership and...

The vehicle was self accelerating and applying forward propulsion. It was behaving as if the cruise control was on, cruise control was verified off. When braking was applied an alert was posted on the dash stating Braking applied, power reduced and the engine would rev higher. Upon stopping the vehicle and letting off on the brake the vehicle would accelerate as if the gas pedal was depressed. Upon parking the vehicle the engine would rev up to 6k rpm and if I let go of the brake the vehicle would accelerate. Turing off the vehicle and turning the vehicle on did not reset the issue. I verified no inadvertent pressure was being applied to the gas pedal and have video demonstrating the failure. The videos I have are too large to upload via your limitations on this page.

The vehicle infotainment system regularly displays "emergency" messages theoretically designed to alert drivers to fires or other hazardous conditions. These messages seize the infotainment screen and must be cleared manually. The problem is: all of these messages are false and/ or nonsensical, .i.e "Serious fire at the intersection of Main Street and Main Street." The messages are a distraction to the driver as they often appear when using the navigation system. Ford service tells me this problem is not fixable. I raised the issue with Ford Management and they have basically ignored my request for assistance.