NHTSA Complaint #11717765 — 2021 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11717765
Vehicle	2021 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	February 10, 2026
Date Filed	February 13, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

Recently purchased a vehicle that had just previously got a recall 23S55 3 weeks prior. Upon receiving the vehicle there was a slight clicking noise when going into gear. i took the vehicle to a ford dealer and they investigated the recall remedy was installed improper from the dealership and the vehicle was unsafe to drive the rear subframe of the car moves and has free play which made is very unsafe to drive . . While calling the dealership back that did the recall work they refused to take responsibility . i then put in a repair order through ford and they denied repairs for the recall mishap . I am being stuck with a $3500 bill for a recall that was installed improper.

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