NHTSA Complaint #11679410 — 2021 FORD EXPLORER

The auto/stop start system is malfunctioning. When I stop at a stop sign, or to turn left, the vehicle stops, but then does not turn on again when I press the gas pedal. Instead, I have to place the car in park and manually restart the engine. This has happened four times over a 2-month period. Sometimes it takes me 30 seconds to turn the car back on. This is harrowing when I am suddenly stuck in the middle of the road. I took my vehicle to the Ford Dealership after it happened three times. They had my vehicle for 3 weeks but could not find anything wrong, and the incident did not happen again. I’ve had my vehicle back for 6 days, and it happened again today at a stop sign. Suddenly, there was a message on my screen to place my car in park and restart the engine. There were many other cars waiting for me to turn.