NHTSA Complaint #11679463 — 2021 FORD EXPLORER

I was driving and pressed the button to open my sunroof (which has a powered sunshade) but the sunshade dropped down on top of the 2nd row seats, blocking my view through my rear view mirror and rear window completely. I made an appointment with my Ford dealer the next day. The dealer had my vehicle for over 30 days waiting for parts to fix the tensioner system that pulls the powered sunshade back in order for the sunroof to open. I've seen in multiple forums online that this has happened to a lot of other people that has this option on their Ford Explorers (2020-2024) models. This was definitely a safety hazard as I was unable to see anything behind me while I was moving and luckily I didn't panic. I pulled over slowly to the soft shoulder in order to try and get the sunshade to at least go back to it's "closed" state which it finally did after trying for a few minutes. I think Ford needs to make this a recall because of the safety issues of this blocking the view of the driver.