2015 DODGE JOURNEY Seats Problems

Driver side headrest deployment while parked without collision

My daughter sat inside the passenger seat while the car was parked, and the passenger headrest deployed onto the back of her head.

Both front headrests have deployed. Car was sitting in driveway at night, came out in the morning and headrests were open/deployed. Plastic pieces inside snapped and will not lock back together. I have found hundreds of similar issues that people had with the same model of vehicle.

Passenger Side Head Rest deployed. Plastic Clips Broke.

Driver’s headrest deployed, popped open while vehicle was turned on but in park. My safety was at risk , had I been driving not exactly sure how I would have reacted. Especially since when it deployed ( exploded open) it did so to the back of head causing blunt pain from back of head down neck. Initially thought I had been rear ended due to loud noise and force of head being pushed forward. There was no forewarning at all. Due to pain, was not able to verify with dealer of insurance agent as of yet.

Driver side headrest has deployed, and there was no warning or notification prior to this happening. I should not have to pay hundreds of dollars on a replacement if clips or what may it be to hold device together are faulty. 1st vehicle with this problem, and now my 2nd Jeep Compass has this issue as well. No accidents, just deployed.

Headrest deployed while driving!

The passenger headrest burst open in its own with no incident causing it to do it.

Drivers seat head rest deployed at a stop light which caused my head to jerk forward.

Front passenger headrest deployed for no reason and it cannot be put back. Will be taking to dealership. Seems to be a common issue.

My driver side headrest popped forward. Apparently this is a safety feature if you are in an accident, I have not been in an accident. I noticed on 8-28 the headrest felt different while driving and when I got to work I looked at it and the front of the headrest was detached. After looking online this has happened to many dodge owners, I’m glad it didn’t happen while I was driving.

Spontaneous deployment of active head restraint of passenger side of vehicle occurred. The passenger seat was occupied when spontaneous deployment occurred which caused passenger to experience head and back pain. The deployment of active head restraint was not the result of collision as the active head restraint spontaneously deployed while the car was in motion. No safety dash features predicted the spontaneous deployment of head rest.

Went car this morning and notice the front passenger head rest was pop/broken. There are no accident, hit misuse to car. This is a family car.

The front passenger seat head rest has snapped open or apart while it was parked & no one in the seat. It appears there is a broken clamp or snap that holds it together. This seems like it could be a safety hazard if there was a collision, the headrest might push a passengers head forward instead of restraining.

Driver seat headrest deployed without any accident or driving.

I was driving and I had a passenger. We were just driving like normal. All of a sudden the passenger headrest snapped. It was pretty loud. The pieces inside the headrest are broken and will not snap back together. Luckily there were no injuries despite the force when it broke.

While my car was stationary, my passenger headrest safety mechanism (or Active Head Restraints (AHR)) deployed. The soft piece of the headrest unexpectedly and violently popped out from the plastic unprompted. Luckily, nobody was in that seat, but the noise startled me so badly I thought I was hit. Upon inspection, two PLASTIC clips that hold the strap in place had snapped and broken, releasing the mechanism. I promptly called a Chrysler dealer and they scheduled me for a warranty replacement. The serviceman said this is a known issue, and that a lady suffered this same issue a couple weeks ago but on the driver's side. He said that although this is a known issue, there is no recall. When asked if I could have the driver's side preemptively replaced, he said it would have to be at my expense. If I had been driving and it happened on the...

The Passenger Head Rest Exploded While Driving Scared Me Like To Had And Accident Glad No One Was Sitting In It They Could Have Been Injured Made A Loud Boom Shook The Car I Have PTSD From Vietnam Did Not Help None At All

Headrest just popped open, the 2015 journey is equipped with headrests that open upon impact to reduce whiplash and protect the neck. My driver side one popped for no reason while driving, which can be a dangerous situation if moving or on the highway.

The headrest deployed while parked in my drive way. It’s supposed to be a safety feature for accidents but I’d the drivers side deploys next when I drive it will cause an accident. I am now uncomfortable driving unsure of when it will happen again.

On Nov.18,2021 while driving my 2015 dodge journey suddenly felt like something slammed into the back of my driver seat, and into the back of my head. Come to find out my headrest airbag deployed. I feel this should be repaired at the expense of manufacturer. It is a defect that can cause injury to driver. I was not in an accident was just driving down the road. I have had pain in my neck and head since this occured.

We went to get in our vehicle and the headrest had deployed while no one was in the vehicle. It has not been in an accident.

I was just driving and the head rest came apart on the front passenger side. I can’t get it to go back together.

The passenger side front seat headrest deployed for no reason while sitting parked in a parking spot!

The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.

While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.

Leaned seat forward to clean behind, headrest deployed and won't reattach.

My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.

I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.

DRIVER SEAT HEADREST DEPLOYED. THANK GOD I WAS NOT IN CAR WHEN IT HAPPENED. I NOTICED MY HEAD WAS UNCOMFORTABLE DRIVING WHEN I LOOKED I SEE IT WIDE OPEN!! I WAS NOT IN A CAR ACCIDENT OR ANYTHING AT ALL. I JUST GOT THIS VEHICLE JULY 2020! THIS IS OBVIOUSLY A DEFECT AND A DANGEROUS SAFETY HAZARD!! THANK GOD MY KIDS AND I WERE NOT IN VEHICLE. I NEED THE DEALERSHIP TO FIX THEIR DEFECTIVE VEHICLE IMMEDIATELY!!!

I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.

STARTED VEHICLE AS NORMAL. PULLED OUT OF DRIVEWAY ON TO RESIDENTIAL STREET AND HEAD WHAT SOUNDED LIKE SOMETHING HARD HITTING THE SIDE OF THE VEHICLE. WHEN I HAD THE CHANCE TO STOP AND INVESTIGATE IT WAS NOTICED THAT THE FRONT PASSENGER SIDE HEADREST HAD DEPLOYED

I WAS SITTING AT A STOPLIGHT ON MY WAY HOME FROM WORK. THE HEADREST MADE A STRANGE CRACKING SOUND, AND THEN POPPED FORWARD WITHOUT WARNING.

I WENT OUT TO THE CAR ONE MORNING AND THE DRIVER HEADREST HAD POPPED OPEN.

WAS DRIVING DOWN A NEW ROAD AT 35 MPH WITH NO POTHOLES AND MY DRIVER SIDE HEADREST EXPLODED AND STRUCK ME IN THE BACK OF THE HEAD. NOW THERE ARE BROKEN PIECES WITHIN THE ASSEMBLY AND IT WILL NOT CLOSE BACK! IT NOW PUSHES MY HEAD FORWARD WHILE *DT CONSUMER STATED HE REACHED OUT TO DODGE/CHRYSLER DEALERSHIP. VEHICLE IS NOT COVERED UNDER WARRANTY NOR IS THERE A RECALL FOR THIS ISSUE.*JB

MY PASSENGER SIDE HEADREST RANDOMLY DEPLOYED WHILE I WAS DRIVING. CAN'T RESET IT OR PUSH IT BACK IN. SCARED ME HALF TO DEATH ON THE FREEWAY

I WAS DRIVING HOME FROM PICKING MY SON UP FROM SCHOOL. AFTER MY SON GOT IN THE VEHICLE AND WE BEGAN TO DRIVE OFF THE FRONT PASSENGER SIDE HEADREST DEPLOYED. WE WERE JUST LEAVING THE SCHOOL CAMPUS AND TURNING ON TO THE CITY STREET IN FRONT OF THE SCHOOL. WE HAVE NOT BEEN ABLE TO PUT THE HEADREST BACK INTO IT'S CORRECT POSITION. THIS HAPPENED ON OR AROUND THE 02.27.20. WE DID NOT HAVE TIME TO CHECK INTO HAVING IT FIXED/CORRECTED BEFORE COVID-19 HIT.

WAS SITTING IN A DRIVE THROUGH AND MY PASSENGER SIDE SEAT HEADREST IN FRONT POPPED OUT! CAN NOT GET IT TO GO BACK ON! THIS SHOULD BE RECALLED I HAVE SEEN SEVERAL COMPLAINTS ON THIS!

AFTER PUMPING GAS I GET BACK IN MY CAR TO THE DRIVERS SIDE HEAD REST DEPLOYED. IT WAS IN PARK, I WAS NOT DRIVING, THERE SHOULD BE NO REASON THIS SHOULD OF HAPPENED. IVE TRIED TO PUT IT BACK AS STATED IN THE OWNERS MANUEL AND IT WILL NOT LOCK BACK IN PLACE. IVE CALLED THE DEALERSHIP AND THIS COST $500 OR MORE TO REPAIR. DODGE NEEDS TO HAVE A RECALL ON THIS!!! IF I WOULD HAVE BEEN DRIVING THIS COULD OF CAUSED ME TO GET IN AN ACCIDENT. THIS REALLY NEEDS TO BE INVESTIGATED!!!

WE SLID A FOLDING TABLE IN FROM THE BACK OF THE CAR AND BUMPED THE PASSENGER HEADREST AND THE ACTIVE HEADREST RESTRAINT DEPLOYED.

THE PASSENGER HEADREST POPPED WHILE I WAS RIDING IN THE SEAT.

MY CHILDREN AND I WERE STOPPED STUCK IN TRAFFIC ON I-75 N IN ATLANTA, GA HEADED TO THE NORTH GEORGIA PREMIUM OUTLETS WHEN MY DAUGHTER'S HEADREST DEPLOYED WHILE SHE WAS SLEEPING. THE DEPLOYMENT OF THE HEADREST WAS SUDDEN AND CAUSED HER TO WAKE UP FROM HER SLEEP. SHE STATED THAT IT WAS VERY PAINFUL AND CAUSED HER NECK AND HEAD TO HURT.

PASSENGER HEAD REST IS DEPLOYED, VEHICLE WAS STATIONARY.

BOTH OF THE HEAD RESTS IN THE FRONT HAVE DEPLOYED AND THE PLASTIC PIECE THAT HOLDS IT IN PLACE HAS BROKEN INTO PIECES. BOTH HAPPENED WHILE CAR WAS STATIONARY.

HEADREST ON PASSENGER SIDE DEPLOYED WHILE THE VEHICLE WAS STATIONARY IN THE DRIVEWAY NOBODY IN IT.

THE HEAD REST ON MY PASSENGER SIDE JUST POPPED OFF AND NEEDS TO BE REPLACED. IT SEEMS THAT THE PLASTIC BREAKS SO EASILY. ALSO THE PLASTIC PARTS ON THE SIDE OF THE TWO FRONT SEATS BREAK AND CRACK SO EASY. ON MY CAR IT'S HANGING IN BY A SINGLE PIECE.

CAR WAS IN PARK AS IT WAS BEING CLEANED, WE MOVED THE FRONT PASSENGER SEAT AND THE HEADREST DEPLOYED. UNABLE TO PUT IT BACK IN PLACE THE BECAUSE PLASTIC BRACKETS THAT HOLD THE METAL PIN ARE BROKEN.

CAME OUT TO MY CAR THIS MORNING, 09/06/2020, TO FIND THE HEADREST HAD DEPLOYED. THE CAR WAS PARKED IN OUR DRIVEWAY OVER NIGHT. I HAD DRIVEN THE CAR THE DAY BEFORE AND THE HEADREST HAD NOT DEPLOYED. THERE WERE NO ACCIDENTS TO CAUSE THIS.

FRONT PASSENGER SIDE HEADREST SPONTANEOUSLY POPPED OPEN WHILE STOPPED AT A RED LIGHT. NO ONE WAS IN THE PASSENGER SEAT, NOTHING HIT THE SEAT OR HEADREST, NO SUDDEN HARD BREAKING OCCURRED AND NOTHING HIT THE CAR. NOR WAS THERE ANY FORM OF ACCIDENT BEFORE OR DURING THIS INCIDENT. ABOUT 6 MONTHS LATER, THE DRIVER'S SEAT HEADREST SPONTANEOUSLY POPPED OPEN WHILE MY HUSBAND WAS SITTING IN THE SEAT. THE CAR WAS IN PARK AND WAS NOT RUNNING. SAME AS WITH THE PASSENGER SIDE, NOTHING HIT IT, THE SEAT OR CAR. NOR HAD THERE BEEN AN ACCIDENT AT ANY POINT.

I WAS DRIVING ADOWN A CITY STREET AND THE PASSENGER SEAT HEADREST DEPLOYED WITHOUT ANY CAUSE.