NHTSA Complaint #11604828 — 2015 DODGE JOURNEY SEATS

Complaint Details

ODI Number	11604828
Vehicle	2015 DODGE JOURNEY
Component	SEATS
Date of Incident	July 26, 2024
Date Filed	July 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Driver’s headrest deployed, popped open while vehicle was turned on but in park. My safety was at risk , had I been driving not exactly sure how I would have reacted. Especially since when it deployed ( exploded open) it did so to the back of head causing blunt pain from back of head down neck. Initially thought I had been rear ended due to loud noise and force of head being pushed forward. There was no forewarning at all. Due to pain, was not able to verify with dealer of insurance agent as of yet.

Related Complaints for the 2015 DODGE JOURNEY

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#11621369 — October 22, 2024 — Passenger Side Head Rest deployed. Plastic Clips Broke.

#11573514 — February 22, 2024 — Driver side headrest has deployed, and there was no warning or notification prior to this happening. I should not hav...

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