2015 DODGE JOURNEY — Problems, Recalls & Safety Data
N/A
Safety Rating
854
Owner Complaints
6
Recalls
59
Service Bulletins
1
Investigation
Overview of the 2015 DODGE JOURNEY
The 2015 DODGE JOURNEY has received a total of 854 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 9 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM:SOFTWARE, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING. 59 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Engine (132 complaints), Electrical System (112 complaints), and Service Brakes (91 complaints).
Recalls for the 2015 DODGE JOURNEY
NHTSA has recorded 9 recalls for the 2015 DODGE JOURNEY, potentially affecting up to 15,515,452 vehicles.
Recall 18V332000 — ELECTRICAL SYSTEM:SOFTWARE
| 4,815,661 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...
View full details →Recall 18V332000 — VEHICLE SPEED CONTROL:CRUISE CONTROL
| 4,815,661 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...
View full details →Recall 18V332000 — ELECTRICAL SYSTEM:WIRING
| 4,815,661 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...
View full details →Recall 17V432000 — AIR BAGS:FRONTAL
| 363,480 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2011-2015 Dodge Journey vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.
Consequence: Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
Remedy: Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. The recall began August 28,...
View full details →Recall 16V273000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
| 8,569 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.
Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number...
View full details →Recall 15V675000 — ELECTRONIC STABILITY CONTROL (ESC)
| 275,187 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain model year 2012-2015 Dodge Journey vehicles manufactured April 21, 2012, to April 14, 2015. In the affected vehicles, water may enter the wiring harness for the Anti-lock Brake System (ABS) module and leak into the module, disabling the ABS and/or the Electronic Stability Control (ESC) system.
Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of...
View full details →Recall 15V675000 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
| 275,187 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain model year 2012-2015 Dodge Journey vehicles manufactured April 21, 2012, to April 14, 2015. In the affected vehicles, water may enter the wiring harness for the Anti-lock Brake System (ABS) module and leak into the module, disabling the ABS and/or the Electronic Stability Control (ESC) system.
Consequence: If the ABS or ESC is disabled, a loss of vehicle stability could occur, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will seal the ABS wiring harness to prevent water from entering and will replace the ABS module and repair the headlamp and dash wiring harness, as necessary. These repairs will be performed free of...
View full details →Recall 15V431000 — ENGINE AND ENGINE COOLING:ENGINE
| 145,379 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.
Consequence: If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is...
View full details →Recall 14V711000 — EQUIPMENT:OTHER:LABELS
| 667 vehicles affected
Defect: Chrysler Group LLC (Chrysler) is recalling certain model year 2014-2015 Dodge Journey vehicles manufactured October 25, 2013, to August 22, 2014. The affected vehicles may be equipped with tire placard labels which contain inaccurate seating capacity and occupant/cargo combined weight information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 110,...
Consequence: With inaccurate information on the tire placard, the operator may overload the vehicle, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will install a correct tire placard label, free of charge. The recall began April 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P70.
View full details →Owner Complaints for the 2015 DODGE JOURNEY
854 complaints have been filed with NHTSA for the 2015 DODGE JOURNEY. Below is a breakdown by vehicle component.
Most Recent Complaints
Power steering return line ruptured in cold weather causing loss of steering.
1.) Air bags failed to deploy going 35mph during a car accident. Yes, this is available for inspection. 2.) Given the lack of air bag deployment, all of the passengers are suffering from injuries that would have been less severe. 3.) The vehicle is in a safe location until I am able to find direction for assessment of the air bags. 4.) This vehicle has not been inspected yet except photos. This has been reported to the police. 5.) No warnings. The air bags did not deploy during a car accident.
The airbag and seatbelt restraint systems are non-functional. The airbag warning light and seatbelt warning light are illuminated. The vehicle was sold to me by a licensed dealership, and after purchase I discovered evidence of prior crash damage that was not disclosed. Due to the disabled airbag and seatbelt systems, occupants would not be properly restrained or protected in the event of a collision, creating a serious risk of injury or death. The vehicle was purchased used, and I was not involved in the prior crash nor told about it. The exact details of the prior crash are unknown. The vehicle is available for inspection upon request. The issue has not yet been inspected by the manufacturer, police, or insurance representatives.
The airbag and seatbelt restraint systems are non-functional. The airbag warning light and seatbelt warning light are illuminated. The vehicle was sold to me by a licensed dealership, and after purchase I discovered evidence of prior crash damage that was not disclosed. Due to the disabled airbag and seatbelt systems, occupants would not be properly restrained or protected in the event of a collision, creating a serious risk of injury or death. The vehicle was purchased used, and I was not involved in the prior crash nor told about it. The exact details of the prior crash are unknown. The vehicle is available for inspection upon request. The issue has not yet been inspected by the manufacturer, police, or insurance representatives.
My abs, traction control light, and brake light are on on the dash. When I tried to use cruise control the other day it wouldn't turn off. Now it's not working at all and the brakes locked up in the rain the other day and as soon as it dried up outside the issue went away. But now the brake module under the hood seems to be leaking and my oil cooler on top of the engine.
Safety Rating for the 2015 DODGE JOURNEY
NHTSA has not yet tested the 2015 DODGE JOURNEY in its New Car Assessment Program.
Technical Service Bulletins for the 2015 DODGE JOURNEY
Chrysler (FCA US, LLC) has issued 59 technical service bulletins (TSBs) for the 2015 DODGE JOURNEY. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
106241 — ELECTRICAL SYSTEM
LAMP - DOME
1804616 — POWER TRAIN
Powertrain Diagnostic And System Enhancements
08-083-19 — ELECTRICAL SYSTEM
Flash: Hands Free Module (HFM) Software Enhancements This bulletin involves reprogramming the HFM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL)illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: U0197-00 - Lost Communication With Hands Free...
9003801 — EQUIPMENT
Evaporative Purge System Parts MIL On ? P0456: If fault code P0456 is active, contact Manuel Gandara on cell: (248) 622-8109 before performing repair service. If you do not receive a response within 15 minutes, please continue with the normal repair procedure.
18-081-17 — ELECTRICAL SYSTEM
Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software.This bulletin applies to vehicles within the following markets/countries: NAFTA, LATAM, EMEA and APAC. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the...
18-081-17 — ENGINE AND ENGINE COOLING
Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software.This bulletin applies to vehicles within the following markets/countries: NAFTA, LATAM, EMEA and APAC. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the...
18-081-17 — POWER TRAIN
Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software.This bulletin applies to vehicles within the following markets/countries: NAFTA, LATAM, EMEA and APAC. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the...
9003666 — EQUIPMENT
Console, Overhead For concerns with the Overhead Sunglass Bin (regardless of LED or incandescent lighting), please contact: Marco Rodriguez at (248) 941-8623 prior to replacing the component. If you do not receive a response within 15 minutes, please continue with normal repair procedure.
08-091-16 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Flash: Instrument Panel Cluster (IPC) Enhancement This bulletin involves reprogramming the IPC with the latest available software. The customer may describe that inside the IPC display, the spelling of the word ?Trip? is misspelled ?Viajem?.The following software enhancement is available: This software will correct the spelling of the word ?Trip?...
68234120A$ — EQUIPMENT
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues. The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative,...
Showing 10 of 59 technical service bulletins.
NHTSA Investigations for the 2015 DODGE JOURNEY
NHTSA has opened 1 investigation into potential safety defects in the 2015 DODGE JOURNEY.
Investigation RQ22002 — ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR Closed
Opened:
Stall from Crankshaft\Camshaft Failure
Other Model Years of the DODGE JOURNEY
- 2010 DODGE JOURNEY — 1,473 complaints
- 2011 DODGE JOURNEY — 252 complaints
- 2012 DODGE JOURNEY — 620 complaints
- 2013 DODGE JOURNEY — 501 complaints
- 2014 DODGE JOURNEY — 635 complaints
- 2015 DODGE JOURNEY (current)
- 2016 DODGE JOURNEY — 597 complaints
- 2017 DODGE JOURNEY — 308 complaints
- 2018 DODGE JOURNEY — 322 complaints
- 2019 DODGE JOURNEY — 111 complaints
- 2020 DODGE JOURNEY — 67 complaints
Other DODGE Models
- DODGE DURANGO — 19,139 total complaints
- DODGE GRAND CARAVAN — 18,729 total complaints
- DODGE RAM 1500 — 15,420 total complaints
- DODGE CARAVAN — 14,266 total complaints
- DODGE DAKOTA — 9,227 total complaints
- DODGE CHARGER — 8,114 total complaints
- DODGE RAM 2500 — 8,092 total complaints
- DODGE INTREPID — 8,078 total complaints