2019 DODGE JOURNEY — Problems, Recalls & Safety Data
4/5
Safety Rating
111
Owner Complaints
1
Recall
2
Service Bulletins
1
Investigation
Overview of the 2019 DODGE JOURNEY
The 2019 DODGE JOURNEY has received a total of 111 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There has been 1 recall campaign affecting this vehicle, covering issues with BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. 2 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Unknown Or Other (23 complaints), Electrical System (19 complaints), and Engine (9 complaints).
Recalls for the 2019 DODGE JOURNEY
NHTSA has recorded 1 recall for the 2019 DODGE JOURNEY, potentially affecting up to 219,577 vehicles.
Recall 25V552000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 219,577 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available. Owners may contact Chrysler...
View full details →Owner Complaints for the 2019 DODGE JOURNEY
111 complaints have been filed with NHTSA for the 2019 DODGE JOURNEY. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Unknown Or Other | 23 | 1 | 0 | 0 | 0 |
| Electrical System | 19 | 1 | 0 | 0 | 0 |
| Engine | 9 | 0 | 0 | 0 | 0 |
| Air Bags | 7 | 3 | 0 | 3 | 0 |
| Back Over Prevention | 7 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 6 | 0 | 0 | 0 | 0 |
| Power Train | 6 | 0 | 0 | 0 | 0 |
| Service Brakes | 5 | 2 | 0 | 1 | 0 |
| Seat Belts | 4 | 1 | 0 | 1 | 0 |
| Seats | 4 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 3 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 3 | 0 | 0 | 0 | 0 |
| Back Over Prevention Sensing System Camera | 2 | 1 | 0 | 0 | 0 |
| Steering | 2 | 0 | 0 | 0 | 0 |
| Structurebody | 2 | 1 | 0 | 0 | 0 |
| Back Over Prevention Rearview System Braking | 1 | 0 | 0 | 0 | 0 |
| Child Seatbaselockingrelease Mechanism | 1 | 0 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 1 | 0 | 0 | 0 | 0 |
| Exterior Lightingbrake Lights | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulicpower Assistelectriccontrol Module | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 1 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2019 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image, and the screen was blue or distorted. Several unknown warning lights were occasionally illuminated. Additionally, the instrument panel failed to display safety features as intended. The vehicle was taken to a local dealer; however, the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 72,000.
The contact owns a 2019 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Unknown it doesn't start and all lights flash on dash
The contact owns a 2019 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black image intermittently while in reverse(R). The vehicle was taken to an unknown dealer, where the contact was informed that the vehicle could not be repaired because parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
About 50% of the time the Bluetooth in the car fails to initialize. I have to either turn the car off for about 5 minutes or pull the fuse for the radio in order to get Bluetooth to connect for hands free calling and Bluetooth music. I have the 8.4 inch uconnect radio without nav or the dvd player option.
Safety Rating for the 2019 DODGE JOURNEY
The 2019 DODGE JOURNEY received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★☆ (4/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2019 DODGE JOURNEY
Chrysler (FCA US, LLC) has issued 2 technical service bulletins (TSBs) for the 2019 DODGE JOURNEY. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
108465 — STRUCTURE:BODY
CAMERA – REAR VIEW
9001496 — ENGINE
CAP, Engine Oil, Fill (O RING, Oil Filler Cap) For all model years, models and engines using oil fill caps with O-Ring seals: These O-Rings are now available for service. The green O-Ring is part 68029299A$. The black O-Ring is to be serviced by the green O-Ring. The blue O-Ring...
NHTSA Investigations for the 2019 DODGE JOURNEY
NHTSA has opened 1 investigation into potential safety defects in the 2019 DODGE JOURNEY.
Investigation PE24006 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Closed
Opened:
Back up camera failure
Other Model Years of the DODGE JOURNEY
- 2014 DODGE JOURNEY — 635 complaints
- 2015 DODGE JOURNEY — 854 complaints
- 2016 DODGE JOURNEY — 597 complaints
- 2017 DODGE JOURNEY — 308 complaints
- 2018 DODGE JOURNEY — 322 complaints
- 2019 DODGE JOURNEY (current)
- 2020 DODGE JOURNEY — 67 complaints
- 2021 DODGE JOURNEY — 0 complaints
- 2022 DODGE JOURNEY — 0 complaints
Other DODGE Models
- DODGE DURANGO — 19,139 total complaints
- DODGE GRAND CARAVAN — 18,729 total complaints
- DODGE RAM 1500 — 15,420 total complaints
- DODGE CARAVAN — 14,266 total complaints
- DODGE DAKOTA — 9,227 total complaints
- DODGE CHARGER — 8,114 total complaints
- DODGE RAM 2500 — 8,092 total complaints
- DODGE INTREPID — 8,078 total complaints