2016 DODGE JOURNEY — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

597

Owner Complaints

34 Crashes 8 Fires

4

Recalls

ACTIVE RECALL

15

Service Bulletins

0

Investigations

Overview of the 2016 DODGE JOURNEY

The 2016 DODGE JOURNEY has received a total of 597 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 6 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM:SOFTWARE, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING. 15 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Engine (112 complaints), Power Train (83 complaints), and Electrical System (80 complaints).

Recalls for the 2016 DODGE JOURNEY

NHTSA has recorded 6 recalls for the 2016 DODGE JOURNEY, potentially affecting up to 14,524,081 vehicles.

Recall 18V332000 — ELECTRICAL SYSTEM:SOFTWARE

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — VEHICLE SPEED CONTROL:CRUISE CONTROL

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — ELECTRICAL SYSTEM:WIRING

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 16V907000 — ENGINE AND ENGINE COOLING:ENGINE

| 42,231 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles manufactured May 9, 2016, to July 15, 2016. The crankshaft or camshaft sensor may only work intermittently, causing the engine to stall.

Consequence: If the engine stalls, there is an increased the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the crankshaft or camshaft sensor connector, free of charge. The recall began February 8, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S89.

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Recall 16V461000 — POWER TRAIN:AUTOMATIC TRANSMISSION

| 26,298 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of...

Consequence: If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.

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Recall 16V273000 — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

| 8,569 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain model year 2009-2016 Dodge Journey vehicles manufactured July 31, 2007, to November 12, 2016. After exposure to cold temperatures, the power steering return hose may rupture at engine start-up causing a loss of power steering assist.

Consequence: A loss of power steering assist may require extra steering effort, especially at lower speeds, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the power steering return hoses, steel tubes, and power steering oil cooler, free of charge. The recall began on May 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number...

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Owner Complaints for the 2016 DODGE JOURNEY

597 complaints have been filed with NHTSA for the 2016 DODGE JOURNEY. Below is a breakdown by vehicle component.

Engine
Complaints: 112 1 Fire
Power Train
Complaints: 83 4 Crashes 2 Fires
Electrical System
Complaints: 80 2 Fires
Unknown Or Other
Complaints: 64 4 Crashes 1 Fire 3 Injuries
Service Brakes
Complaints: 47 6 Crashes 2 Injuries
Seats
Complaints: 33 1 Crash 4 Injuries
Steering
Complaints: 33 4 Crashes 2 Injuries
Vehicle Speed Control
Complaints: 31 2 Crashes
Air Bags
Complaints: 26 6 Crashes 8 Injuries
Electronic Stability Control Esc
Complaints: 18 1 Crash 3 Injuries
Fuelpropulsion System
Complaints: 13 1 Crash 1 Injury
Exterior Lighting
Complaints: 9
Engine And Engine Cooling
Complaints: 7 1 Fire
Seat Belts
Complaints: 6
Suspension
Complaints: 6 2 Crashes
Structurebody
Complaints: 4 1 Crash 1 Fire
Visibilitywiper
Complaints: 4
Wheels
Complaints: 4 1 Crash
Engine And Engine Coolingenginecrankcamshaft Position Sensor
Complaints: 2
Forward Collision Avoidance Adaptive Cruise Control
Complaints: 2
Back Over Prevention
Complaints: 1
Back Over Prevention Rearview System Braking
Complaints: 1 1 Crash
Back Over Prevention Sensing System Camera
Complaints: 1
Electrical System Instrument Clusterpanel
Complaints: 1
Engine And Engine Coolingexhaust Systememission Controlcatalytic Convertor
Complaints: 1
Equipmentelectricalradiotape Deckcd Etc
Complaints: 1
Power Traintransfer Case 4 Wheel Drive
Complaints: 1
Seat Beltsfrontbuckle Assembly
Complaints: 1
Seatsfront Assemblyhead Restraint
Complaints: 1
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipabs Warning Light
Complaints: 1
Suspensionfrontwheel Bearing
Complaints: 1
Traction Control System
Complaints: 1
Vehicle Speed Controlthrottle
Complaints: 1

Most Recent Complaints

#11717520 | BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING | | N/A miles Crash
The rear view camera has become unreliable. It sometimes flickers. It sometimes is upside down. It is sometimes gray. It works properly about 10% of the time. I believe it was a significant contributor to my backing into and damaging another vehicle in a parking lot. I understand that there is a recall notification (NHTSA 25V552; Chrysler 59C) for the Dodge Journey beginning with model year 2019. This vehicle is a 2016. I am not overly concerned about the specific accident noted above but do consider this a serious risk that should be reported.
#11717106 | AIR BAGS | | N/A miles Crash
Air bags did not deploy during an mvc
#11713647 | ENGINE AND ENGINE COOLING | | 220,000 miles
The contact owns a 2016 Dodge Journey. The contact stated that while driving 35-40 MPH, the engine started overheating. The message "Temperature High" was displayed. Additionally, the contact stated that the power windows were intermittently inoperable. While attempting to drive from a complete stop, the transmission failed to shift gears as intended. The contact stated that upon depressing the accelerator pedal while driving, the engine revved, but the vehicle failed to respond as intended. Additionally, there was a discrepancy between the instrument cluster speedometer reading and the digital speedometer reading. The vehicle was taken to Wilcox & Sons Automotive, where it was diagnosed, and determined that the water pump, the radiator, the cooling system, and the transmission needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Numbers: 16V461000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 220,000.
#11713647 | POWER TRAIN | | 220,000 miles
The contact owns a 2016 Dodge Journey. The contact stated that while driving 35-40 MPH, the engine started overheating. The message "Temperature High" was displayed. Additionally, the contact stated that the power windows were intermittently inoperable. While attempting to drive from a complete stop, the transmission failed to shift gears as intended. The contact stated that upon depressing the accelerator pedal while driving, the engine revved, but the vehicle failed to respond as intended. Additionally, there was a discrepancy between the instrument cluster speedometer reading and the digital speedometer reading. The vehicle was taken to Wilcox & Sons Automotive, where it was diagnosed, and determined that the water pump, the radiator, the cooling system, and the transmission needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Numbers: 16V461000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 220,000.
#11712331 | POWER TRAIN | | N/A miles
I had to have my engine replaced Dan Cummins didn’t put the bolts back into my transfer case which caused me to need a new transfer case and sylnoids , now I am being told I need a new transmission.

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Safety Rating for the 2016 DODGE JOURNEY

The 2016 DODGE JOURNEY received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2016 DODGE JOURNEY

Chrysler (FCA US, LLC) has issued 15 technical service bulletins (TSBs) for the 2016 DODGE JOURNEY. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

U67 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

Some of the above-involved vehicles may exceed NOx (Oxides of Nitrogen) emission level standards due to loss of catalytic converter efficiency

9004206 — POWER TRAIN

Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission...

9004241 — AIR BAGS

SHIELD, Seat For concern of driver side seat shield is broken/cracked. Before replacing this part send an email to FCA Redacted Content; With the dealer address and a picture of the part. If no response in 15 minutes, proceed with repair.

18-080-17 — POWER TRAIN

Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set:2.4L Engines (Sales Code ED3...

18-080-17 — ELECTRICAL SYSTEM

Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set:2.4L Engines (Sales Code ED3...

23-052-16 REV. A — STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Missing Underbody Hole Plug This bulletin involves installing a rubber underbody hole plug. Customers may experience wet carpet from water intrusion when fording through deep water due to a missing underbody hole plug.

18-046-16 — POWER TRAIN

OVERVIEW: This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. SYMPTOM/CONDITION: The customer may describe the following: • **Poor engine response to accelerator pedal request above between 4,500 m (14,760 ft) and 5,200 m (17,056 ft).** The PCM software also includes: • Release of a...

18-046-16 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

SYMPTOM/CONDITION: The customer may describe the following: • **Poor engine response to accelerator pedal request above between 4,500 m (14,760 ft) and 5,200 m (17,056 ft).** The PCM software also includes: • Release of a required V-1 software update that meets Euro IV Emissions for the China specific test weight...

18-046-16 — ELECTRICAL SYSTEM:SOFTWARE

SYMPTOM/CONDITION: The customer may describe the following: • **Poor engine response to accelerator pedal request above between 4,500 m (14,760 ft) and 5,200 m (17,056 ft).** The PCM software also includes: • Release of a required V-1 software update that meets Euro IV Emissions for the China specific test weight...

08-035-16 — ELECTRICAL SYSTEM

Body Control Module (BCM) Re-configure This bulletin involves re-configuring the BCM. The customer may describe the headlamps appear more yellow than white.

Showing 10 of 15 technical service bulletins.

NHTSA Investigations for the 2016 DODGE JOURNEY

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the DODGE JOURNEY

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Other DODGE Models

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