2019 CHRYSLER PACIFICA — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

418

Owner Complaints

15 Crashes 7 Fires

6

Recalls

ACTIVE RECALL

96

Service Bulletins

0

Investigations

Overview of the 2019 CHRYSLER PACIFICA

The 2019 CHRYSLER PACIFICA has received a total of 418 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 11 recall campaigns affecting this vehicle, covering issues with EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:, HYBRID PROPULSION SYSTEM: INVERTER. 96 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Electrical System (86 complaints), Engine (72 complaints), and Power Train (60 complaints).

Recalls for the 2019 CHRYSLER PACIFICA

NHTSA has recorded 11 recalls for the 2019 CHRYSLER PACIFICA, potentially affecting up to 840,642 vehicles.

Recall 25V876000 — EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

| 86 vehicles affected

Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair...

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

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Recall 25V876000 — EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

| 86 vehicles affected

Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair...

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

View full details →

Recall 23V010000 — HYBRID PROPULSION SYSTEM: INVERTER

| 67,117 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about:...

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Recall 23V010000 — HYBRID PROPULSION SYSTEM: INVERTER

| 67,117 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about:...

View full details →

Recall 23V010000 — ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES

| 67,117 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about:...

View full details →

Recall 23V010000 — ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES

| 67,117 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about:...

View full details →

Recall 20V191000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

| 319,610 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after...

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27,...

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Recall 19V886000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

| 20,441 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with...

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

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Recall 19V886000 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

| 20,441 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with...

Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

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Recall 19V348000 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY

| 198,731 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.

Consequence: A loss of power steering assist or a stall can increase the risk of crash.

Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at...

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Recall 18V524000 — ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

| 12,779 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be...

Consequence: A vehicle stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

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Owner Complaints for the 2019 CHRYSLER PACIFICA

418 complaints have been filed with NHTSA for the 2019 CHRYSLER PACIFICA. Below is a breakdown by vehicle component.

Electrical System
Complaints: 86 2 Crashes 3 Fires 1 Injury
Engine
Complaints: 72 1 Fire
Power Train
Complaints: 60 2 Crashes
Service Brakes
Complaints: 50 5 Crashes 1 Fire
Unknown Or Other
Complaints: 47 1 Crash 1 Injury
Steering
Complaints: 27 2 Crashes
Fuelpropulsion System
Complaints: 10
Vehicle Speed Control
Complaints: 10 2 Crashes
Structurebody
Complaints: 8 1 Fire
Suspension
Complaints: 5
Back Over Prevention Rearview System Braking
Complaints: 3
Back Over Prevention Warnings
Complaints: 3 1 Crash 1 Fire
Forward Collision Avoidance Warnings
Complaints: 3
Seats
Complaints: 3 1 Injury
Visibilitywiper
Complaints: 3
Electronic Stability Control Esc
Complaints: 2
Forward Collision Avoidance Adaptive Cruise Control
Complaints: 2
Forward Collision Avoidance Automatic Emergency Braking
Complaints: 2
Hybrid Propulsion System
Complaints: 2
Lane Departure Blind Spot Detection
Complaints: 2 1 Injury
Power Trainautomatic Transmission
Complaints: 2
Seat Belts
Complaints: 2
Service Brakes Hydraulic
Complaints: 2
Air Bags
Complaints: 1
Air Bags Air Bagrestraint Control Module
Complaints: 1
Back Over Prevention
Complaints: 1
Back Over Prevention Sensing System Camera
Complaints: 1
Engine And Engine Cooling
Complaints: 1
Engine And Engine Coolingcooling Systemradiator Assembly
Complaints: 1
Lane Departure Assist
Complaints: 1
Lane Departure Warning
Complaints: 1 1 Injury
Latcheslockslinkageshoodlatch
Complaints: 1
Latcheslockslinkagestailgatelatch
Complaints: 1
Tires
Complaints: 1
Wheels
Complaints: 1

Most Recent Complaints

#11713341 | ELECTRICAL SYSTEM | | N/A miles
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
#11713341 | ENGINE | | N/A miles
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
#11713341 | VEHICLE SPEED CONTROL | | N/A miles
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
#11709647 | STEERING | | N/A miles
Power steering failure October 11, 2024. Car battery malfunction. Thankfully I was in the slow lane and was able to drift to the shoulder of the highway. My safety of my entire family was put at risk. This includes me, my wife and 2 kids. The problem was confirmed by a dealership and I was able to replace the battery. The problem has not been reproduced, and no there were no warning lamps.
#11704873 | ENGINE | | N/A miles
A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a local shop and they told us the coolant was nearly gone. The second time happened just [XXX] when I took my Pacifica in for an oil change. The shop stated my coolant was very low and they had to fill it up. They again found no visible external leak. I had noticed that it was low as well the day prior after getting home and knowing the shop is less than 2 miles away I knew I could get the van there safely. I did notice the temperature going up quickly even though it has been bitterly cold the last few days. I've been doing research and found many Pacifica and other online forums stating this issue had led to engine failures totaling repair costs in excess of $5,000 as of 2023 before continued inflation. This poses a huge safety risk for motorists if the engine fails while in transit as well as during extreme weather both cold and hot. Please hold the manufacturer accountable to fix this common defect for those of us who cannot afford a new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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Safety Rating for the 2019 CHRYSLER PACIFICA

The 2019 CHRYSLER PACIFICA received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★★ (5/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2019 CHRYSLER PACIFICA

Chrysler (FCA US, LLC) has issued 96 technical service bulletins (TSBs) for the 2019 CHRYSLER PACIFICA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

S2423000031 — STRUCTURE:BODY

Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close

S2408000044 — ELECTRICAL SYSTEM

HCP Stuck In Plant Mode. Red Wrench Light On, Electric Drive Modes Disabled

S2309000013 — POWER TRAIN

Verifying Camshaft Diagnosis

1804823 — ENGINE AND ENGINE COOLING

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

ID2307 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

FCA CARIBBEAN WARRANTY BULLETIN

S2307000001 — ENGINE AND ENGINE COOLING

Customer complaint may include a coolant leak, or, a coolant leak is detected during a routine oil change inspection.

08-234-22 — ELECTRICAL SYSTEM

UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Lost radio...

D-22-15 — SERVICE BRAKES

Brake booster

S228A000017 — ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

08-114-22 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT

Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software. Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent...

Showing 10 of 96 technical service bulletins.

NHTSA Investigations for the 2019 CHRYSLER PACIFICA

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the CHRYSLER PACIFICA

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