2017 CADILLAC ESCALADE — Problems, Recalls & Safety Data

System that failed/malfunctioned: power steering (EPS) system How was your safety or the safety of others put at risk? Power steering went out while driving. Steering wheel immediately became stiff and made it extremely to turn the wheel in either direction. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed at an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Others. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were NO warning messages or other symptoms prior to failure.

I am writing to formally report an unresolved issue involving a 2015 Cadillac Escalade that I purchased from a Toyota dealership less than one year ago. The vehicle has experienced a complete engine failure, and I am currently left with a non-drivable vehicle and a loan balance of approximately $30,000. Shortly after the engine failure, I took the vehicle to two different certified repair shops, one of which was a Cadillac service center. Both informed me that the engine is beyond repair and advised me to return the vehicle to the selling dealership due to the short time since purchase. I attempted to return to the Toyota dealership to seek a resolution or possibly trade in the vehicle. However, they informed me that the engine is now inoperable, and they declined to offer assistance. Despite repeated phone calls and emails requesting to speak with a manager, I have not received any response to date. I have also been informed that replacing the engine would cost approximately $17,000, while the current value of the vehicle is around $18,000. This puts me in an extremely difficult position—paying off a $30,000 loan on a vehicle that I cannot drive or repair affordably. The dealership arranged my financing and is fully aware of my financial obligations. I believe they should take some level of responsibility for selling me a vehicle that failed so quickly, especially given that I purchased it less than a year ago. I am seeking assistance from the DMV to help resolve this issue. I believe there may have been negligence or lack of proper disclosure at the time of sale, and I request a formal investigation into this matter. I am also open to mediation or any recommended steps to hold the dealership accountable and find a fair resolution. Please advise on the appropriate next steps or documentation you may need from me to proceed with this complaint. Thank you for your attention to this matter. I look forward to your response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

At 86,000 miles my 6.2 engine had to be rebuilt. Costing $14,000

The contact owns a 2017 Cadillac Escalade. The contact stated while driving 25 MPH, the vehicle briefly jerked and was unable to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel injectors. The vehicle was not repaired. After investigating the failure, the contact related the failure to Special Coverage: N182198000. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 130,000.

Widely known problem with the 2017 Escalade motor with the active fuel management system. Driving in a very remote part of Wisconsin when engine light went on, indicating a lifter failure due to the afv shutting down cylinders. This is an extremly common problem with this engine/feature. I was left stranded with my family and a costly repair. (5k)