NHTSA Complaint #11714399 — 2015 JEEP GRAND CHEROKEE

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA

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Complaint Details

ODI Number	11714399
Vehicle	2015 JEEP GRAND CHEROKEE
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	January 19, 2026
Date Filed	January 30, 2026
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the front passenger’s side head restraint erroneously deployed. There was a loud popping sound during the failure. The vehicle was taken to the local mechanic, who replaced the head restraint. The cause of the failure was not yet determined. The local dealer and the manufacturer were not made aware of the failure. The failure mileage was 60,000.

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