NHTSA Complaint #11689446 — 2015 JEEP GRAND CHEROKEE

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11689446
Vehicle	2015 JEEP GRAND CHEROKEE
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	August 28, 2025
Date Filed	September 24, 2025
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact’s mother owns a 2015 Jeep Grand Cherokee. The contact stated that while his mother was driving at an undisclosed speed, the driver’s side head restraint exploded. The driver had not sustained any injuries. The vehicle was taken to a dealer where it was determined that the head restraint needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

Related Complaints for the 2015 JEEP GRAND CHEROKEE

Other SEATS:FRONT ASSEMBLY:HEAD RESTRAINT Complaints

#11714399 — January 30, 2026 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the front pa...

#11591267 — May 29, 2024 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH with a front ...

#11528328 — June 22, 2023 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 3 MPH, the passenger’s si...

#11480981 — August 24, 2022 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it dep...

#11479330 — August 15, 2022 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested ...

Recent Complaints for the 2015 JEEP GRAND CHEROKEE

#11719719 — SEATS — February 22, 2026 — The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cau...

#11718778 — ELECTRICAL SYSTEM — February 18, 2026 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated the infotainment system turned off intermittently whi...

#11718398 — POWER TRAIN — February 17, 2026 — Rocker arm bearings went bad, need to replace all rockers and perhaps a cam or 2, this is know as the Penstar tick du...

#11718184 — ELECTRICAL SYSTEM — February 16, 2026 — Had to have repairs done after two weeks of purchase of vehicle for recall for vehicle losing power when picking up s...

#11718184 — ENGINE — February 16, 2026 — Had to have repairs done after two weeks of purchase of vehicle for recall for vehicle losing power when picking up s...