NHTSA Complaint #11528328 — 2015 JEEP GRAND CHEROKEE

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA

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Complaint Details

ODI Number	11528328
Vehicle	2015 JEEP GRAND CHEROKEE
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	June 22, 2023
Date Filed	June 22, 2023
Mileage	73,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 3 MPH, the passenger’s side headrest exploded without a crash or an impact. There was an abnormal popping sound during the head rest deployment. The contact called the local dealer and left a voice mail message but had not received a response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 73,000.

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#11480981 — August 24, 2022 — The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it dep...

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