NHTSA Complaint #11708493 — 2017 FORD EDGE

Subject: Safety Complaint: Engine Failure and Stall Risk – 2017 Ford Edge 2.0L EcoBoost Description of Incident: I am reporting a dangerous engine defect in my 2017 Ford Edge (VIN: [XXX] ) involving the 2.0L EcoBoost engine. My vehicle has experienced total engine failure due to coolant leaking into the engine cylinders. This is a known design flaw documented by Ford in TSB 19-2346, yet no safety recall has been issued for the Edge model. This defect poses a significant safety risk as it can lead to sudden engine stalling, loss of power while driving, and potential engine fires due to overheating. Impact and Financial Burden: My vehicle is currently inoperable and at a repair shop. I am facing a repair estimate of $7,000 – $10,000. Furthermore, my third-party warranty provider (CarShield) has denied the claim, specifically citing that because Ford acknowledged this as a known manufacturing defect via a TSB, they are not liable for the repair. Owners are being left stranded with dangerous, failing vehicles because Ford has not transitioned this TSB into a formal recall or Customer Satisfaction Program (CSP), despite the clear risk of engine failure at highway speeds. Vehicle Information for Your Records: •Year/Make/Model: 2017 Ford Edge •Engine: 2.0L EcoBoost •VIN: [XXX] •Failure Mileage: Approximately 142000 •Incident Date: 10/27/2025 NOTE: Car Shield Contract # XXX Claim # XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)