NHTSA Complaint #11701877 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11701877
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	November 24, 2025
Date Filed	November 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

2020 Jeep Cherokee Power Transfer Unit (PTU) Per a discussion the dealer service manager, I realized the vehicle is undrivable because the PTU could fail at anytime. The danger is losing propulsion to the wheels on an interstate or other high speed or high capacity road. The problem was discovered by the dealer when I took my Cherokee in on 11/24/25 to have them fix the "SVC 4WD" warning light. Once they explained the issue I decided to leave the vehicle at the dealer to replace the PTU. There is no timeframe for them to receive a new PTU. Jeep had recalled 2017-2019 Cherokees due to issues with the PTU. The 2020 Cherokees should also be recalled so owners don't have to pay for an issue Jeep is aware of with the power train.

Related Complaints for the 2020 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11716796 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...

#11716808 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714417 — January 30, 2026 — Bad PTU on 2020 Jeep Cherokee. It is out of any warranties and a know issue among this vehicle line. Current recall ...

#11714446 — January 30, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown...

#11712758 — January 22, 2026 — Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front w...

Recent Complaints for the 2020 JEEP CHEROKEE

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#11716808 — ENGINE — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714516 — AIR BAGS — January 30, 2026 — I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resu...

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