NHTSA Complaint #11714446 — 2020 JEEP CHEROKEE

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The message "Service 4WD System" was displayed on the instrument panel. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The vehicle was not repaired, and the failure persisted. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.