NHTSA Complaint #11712758 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11712758
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	September 5, 2025
Date Filed	January 22, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front wheel drive only. Jeep had 13,000 when it happened. Took it to the dealership for inspection in September 2025. They diagnosed it as a bad PTU and needed replaced. They were going to call me when the new part came in. It's been over 5 months and I never heard from them.

Related Complaints for the 2020 JEEP CHEROKEE

Other POWER TRAIN Complaints

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#11714417 — January 30, 2026 — Bad PTU on 2020 Jeep Cherokee. It is out of any warranties and a know issue among this vehicle line. Current recall ...

#11714446 — January 30, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown...

#11712296 — January 20, 2026 — Warning light came on that said "Service 4WD System" at approximately 86,969 miles on a 2020 Jeep Cherokee Trailhawk....

Recent Complaints for the 2020 JEEP CHEROKEE

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