NHTSA Complaint #11698850 — 2020 JEEP CHEROKEE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11698850 |
| Vehicle | 2020 JEEP CHEROKEE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TN |
Consumer Description
PTU unit on my Jeep Cherokee failed at 70 miles per hour on the highway. The car is located on a Jeep dealer lot and is available for inspection. Traveling at high speeds I suddenly lost and transfer of power from the motor to the wheels and was unable to keep speed in traffic. The problem has been noted on Jeep models of prior production with this exact problem per consumer reports. The car went through a full Jeep inspections and found that the PTU was the culprit of the issue. When the PTU failed it displayed a message stating “Service 4WD”. This did not occur until after the incident occurred. Additionally when the issue occurred the car turned itself into snow/ice mode. I was driving in the standard drive mode as there was no snow or ice. I had driven for over an hour prior to this failure in the car. It was mid morning when the failure happened.
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