NHTSA Complaint #11698612 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11698612
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	October 20, 2025
Date Filed	November 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

While driving, the car began making a rattling noise and felt unstable. Shortly after, the “Service 4WD” warning light came on. I took the vehicle to the dealership, and they diagnosed a Power Transfer Unit (PTU) failure that requires replacement. This is a serious safety concern, as the vehicle could lose the ability to drive, especially in certain road or weather conditions. After researching the issue, I discovered that PTU failures appear to be a widespread problem in Jeep Cherokees, yet there has been no effective recall or permanent fix. Owners are being put at risk due to potential loss of power while driving.

Related Complaints for the 2020 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11716796 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...

#11716808 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714417 — January 30, 2026 — Bad PTU on 2020 Jeep Cherokee. It is out of any warranties and a know issue among this vehicle line. Current recall ...

#11714446 — January 30, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown...

#11712758 — January 22, 2026 — Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front w...

Recent Complaints for the 2020 JEEP CHEROKEE

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#11716808 — ENGINE — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

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