NHTSA Complaint #11691555 — 2020 JEEP CHEROKEE

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 40 MPH, there was an abnormal popping sound coming from under the floorboards. The contact stated that the "Service 4-WD" warning light was illuminated. The contact stated that the vehicle started losing motive power and the transmission unexpectedly downshifted. The contact was able to continue driving to the destination. The failure was intermittent but was a recurring failure. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed by the mechanic that the failure was possibly related to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.