NHTSA Complaint #11690878 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11690878
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	September 15, 2025
Date Filed	October 1, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Service 4WD warning appeared 9/2025 on my 2020 Jeep Cherokee Limited with 37500 miles. Took it to my local mechanic. They suspected the PTU was the problem and advised to take it Jeep dealer as it should be covered under warrantee. However The car was put into service in 2019 so warrantee has expired. Dealer advised PTU repair ~$3000 but part is back ordered. I see a lot of complaints on this site for this same issue. This was a recall up to year 2019 Jeeps.

Related Complaints for the 2020 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11716796 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...

#11716808 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714417 — January 30, 2026 — Bad PTU on 2020 Jeep Cherokee. It is out of any warranties and a know issue among this vehicle line. Current recall ...

#11714446 — January 30, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown...

#11712758 — January 22, 2026 — Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front w...

Recent Complaints for the 2020 JEEP CHEROKEE

#11719637 — ENGINE — February 21, 2026 — Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay.

#11716808 — ENGINE — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714516 — AIR BAGS — January 30, 2026 — I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resu...

#11710341 — FUEL/PROPULSION SYSTEM — January 12, 2026 — Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair...

#11707889 — UNKNOWN OR OTHER — December 30, 2025 — PTU failure needs replacements... 4k to fix. Safety issue and should be a recall.