NHTSA Complaint #11688212 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11688212
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	September 18, 2025
Date Filed	September 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The PTU AND PTU Actuator have failed. The repair is estimated to be App $3000 at a local independent repair shop. The parts are unavailable to do a timely repair. We still have to drive it because it cannot be repaired until parts are available, we were told it could be months because there are so many jeeps failing from the same thing. ( "a similar repair was done today after waiting for 3 months for parts"- Bob from Donelinger in Cohasset, Mn) We may be in danger every time we use the jeep but have no choice with it being needed for our transportation. The 4WD service lights are on or blink all the time. We only have 85,000 miles on this jeep we have had since we purchased it new. Please help speed up parts availability and a recall on these Jeeps.

Related Complaints for the 2020 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11716796 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...

#11716808 — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714417 — January 30, 2026 — Bad PTU on 2020 Jeep Cherokee. It is out of any warranties and a know issue among this vehicle line. Current recall ...

#11714446 — January 30, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown...

#11712758 — January 22, 2026 — Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front w...

Recent Complaints for the 2020 JEEP CHEROKEE

#11719637 — ENGINE — February 21, 2026 — Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay.

#11716808 — ENGINE — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714516 — AIR BAGS — January 30, 2026 — I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resu...

#11710341 — FUEL/PROPULSION SYSTEM — January 12, 2026 — Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair...

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