NHTSA Complaint #11685446 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11685446
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	August 21, 2025
Date Filed	September 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

While driving my 2020 Jeep Cherokee, my four-wheel-drive light came on and the car felt like somebody had rear-ended me after checking the code that came on. It says it was a PTU failure. It is a known issue with Jeep, but no resolution has been made the same issue has been recalled for other VIN numbers, but not mine. This is a safety issue because when the car did this, if someone was behind me, they would’ve actually hit me in the rear end because the car like actually stops.

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#11712758 — January 22, 2026 — Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front w...

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