NHTSA Complaint #11682138 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11682138
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

The check engine light turned on. It was diagnosed at Auto Zone as 'cylinder 2 not firing correctly' and the possibility of a bad sparkplug. At the Ford dealership (2 days later), it was diagnosed as a 'coolant intrusion'; leaking coolant into the engine. The engine currently works but the leak will cause engine failure. The Ford dealership service agent told me that this model Edge as well as the Escort with the same engine has had this same issue repeatedly. The engine has less than 70,000 miles and is no longer under warranty. Through researching this issue on my own, many people (especially on Reddit) have identified the same issue with these Ford cars ranging from 60,000-70,000 miles. The dealership is offering $2,000 check/buy back or a replacement of an engine at a value of $8, 350.

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