NHTSA Complaint #11681298 — 2017 FORD EDGE

Answers to specific questions above: *Head gasket, coolant, engine failure *A running engine/coolant/and head gaskets are valuable to a vehicle to operate *Confirmed by an independent service center *Not inspected by manufacturer, police, or insurance. When I got the first notification of a coolant warning, I drove it immediately to the independent service center *The check engine light came on, then the coolant is low light, to which I then took it in for service I purchased this vehicle in December 2024 from a private party with approximately 56,000 miles on it, which is well within what should be considered reasonable, reliable use for a Ford vehicle. To date, there are approximately 61,000 miles on the vehicle. In August 2025, I was forced to replace the motor due to a head gasket and coolant issues. The work was completed at a reputable local auto shop, Auto Aces, at a total cost of $6,649.30. After further research, I discovered there is a current Technical Service Bulletin for this exact make, model, and year, identifying the same issues I experienced. I understand that a TSB is not an official recall; however, it demonstrates that Ford was aware of the defect. I firmly believe Ford bears responsibility for this failure and the financial burden it has caused. Additionally, after only 16 months, the battery inexplicably failed and required replacement. While this was covered under warranty, it further illustrates the unreliability of this vehicle. This expense was not the result of normal wear and tear but of a documented defect that should never have been passed on to consumers.