NHTSA Complaint #11674982 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was taken to the local dealer who diagnosed that there was coolant inside the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (ENGINE AND ENGINE COOLING) and was referred to the NHTSA Hotline to report the failure. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 117,000.