NHTSA Complaint #11717498 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that her son previously replaced the spark plugs and other unknown parts of the vehicle due to a coolant leak onto the spark plugs; however, the coolant leak recurred. The vehicle was taken to an independent mechanic, where the coolant outlet, the engine connector assembly with vacuum filling and bleeding, and the coolant hoses assembly were replaced. Additionally, other unknown repairs were performed; however, the failure persisted. The contact stated that the message “Engine Coolant Low - Service" was displayed, and the vehicle was taken to an independent mechanic, but no coolant leak was found. The contact stated that while driving 25 MPH, the message "High Temp-Stop Safely" was displayed. The contact pulled into a parking lot until the vehicle cooled down. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that coolant was leaking from the thermostat housing. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 237,500.